VMO Services Overview
You have just found the SmartSolution for buyers of outsourced customer contact center services. For more than ten years, COPC Inc. has been implementing performance management systems that enable Vendor Management Organizations to develop an outsourcing strategy, identify, select, and manage Customer Service Providers and ensure improved service, quality, and ultimately, end-user satisfaction.
Whether your objective is to offshore your outsourcing project using SmartMove®, or drive better service to your end-users, our suite of SmartVMO services uses the COPC-2000 VMO Standard framework to effectively manage your CSPs to meet and exceed the highest performance levels.
Starting with SmartRFP, this proposal development tool details the requirements for the functions/services integral to the RFP and provides training in our proprietary pricing model to define the appropriate pricing structure.
Our SmartSelect module integrates our COPC Inc. CSP Response Template to facilitate evaluation, helping you to compare apples to apples.
Once the selection process is complete and the transition plan implemented, the truly hard part begins - ongoing vendor management. Using the COPC-2000 VMO Standard framework, COPC® VMO training, and achieving certification to the COPC-2000 VMO Standard, you will drive more consistent performance globally while exceeding high performance targets.
