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COPC® Family of Standards

About COPC Inc.

COPC® Family of Standards COPC® CSP Standards COPC-2000 VMO Standard COPC® CSP Standards Translations COPC® VMO Standard Translation MY COPC Login to download documents and participate in the forums. CONTACT US NOW +1-512-225-0544				home / the_standards The Best Global Performance Management System for Service Environments The COPC® Performance Management System delivers results throughout customer contact service operations. It is used around the world to improve performance in Call Centers, E-Commerce Centers and Transaction Processing Operations. Certification to the COPC® Family of Standards includes professional consulting, training, installation, and benchmarking services designed to provide your operational process with a rigorous and balanced system to concurrently measure all contact center customer-touch activities. COPC® Family of Standards: Release 4.2 - COPC-2000® CSP Standard Release 4.2 - COPC-2000 CSP Gold Standard Release 4.2 - COPC® Application for Certification Release 4.2 - COPC® Application for Baseline Release 4.2 - COPC-2000® CSP Standard - Spanish Release 4.2 - COPC-2000 CSP Gold Standard - Spanish Release 4.1 - COPC-2000® CSP Standard Release 4.1 - COPC-2000 CSP Gold Standard Release 4.2 - COPC-2000® CSP Gold Standard - Chinese COPC-2000® CSP Standard - Korean COPC-2000® CSP Standard - Portugese Release 2.2 - COPC-2000 VMO Standard Release 2.1 - COPC-2000 VMO Standard Release 2.1 - COPC-2000 VMO Standard - English & Chinese Version All information contained in this document is the property of Customer Operations Performance Center Inc. (COPC Inc.). COPC Inc. maintains the right to modify or change the Certification Process at any time and without notice, and maintains the sole right to determine Certification Status of any entity. If you need additional information, e-mail to info@copc.com.
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