COPC-2000® CSP Standards for Customer Service Providers
The COPC-2000® CSP Standard is a Performance Management Framework delivering results in all Customer Service Provider (CSP) contact center operations, especially in Call Centers, E-Commerce Centers and Transaction Processing Operations. It is relied on worldwide as a valued strategy for implementing contact center best practices that improve performance in customer satisfaction and service, inbound and outbound sales, service dispatch, collections, retention, remittance processing, fulfillment, and other service operations.
The COPC® Certification Process includes professional consulting, training, installation, and benchmarking services designed to provide your operational process with a rigorous and balanced system to concurrently measure all contact center customer-touch activities.
COPC® Certification to the COPC-2000® CSP Standard, ensures the COPC® Performance Management System is installed, implemented, and producing results.
