“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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COPC® Global Training

Decrease costs, improve efficiency, boost client satisfaction and increase your bottom line. COPC® Global Training is the most valuable contact center–specific training in the industry, with a full range of public classes, online programs, and on-site offerings.

Our training opportunities show world-class organizations like yours how to implement proven best practices, strategies, processes, benchmarks and metrics to meet business challenges and achieve your organizational goals. Based on the COPC® Family of Standards, our classroom training is designed for Customer Service Providers (CSPs), buyers of outsourced CSP services where vendor management is critical, as well as Six Sigma and Performance Improvement segments.

Our online training curriculum focuses on the key elements executives, managers and all contact center professionals must optimize to drive business results. We offer fast paced, content rich training in self-paced online curriculum, making our best practice concepts accessible at any time. Our courses weave solid operational theories and proven best practices into practical, real-world examples.

Public Classroom Training

COPC Inc. offers public classroom training throughout our service regions. Public classes are ideal for individuals and small groups from the same company. Available public classes include:

  • COPC® Registered Coordinator Training for Customer Service Providers
  • COPC® Registered Coordinator Training for Vendor Management Organizations
  • COPC® Lean Six Sigma Training for Contact Centers (Yellow Belt)

Check out our calendar of publicly available classes to find training in an area near you or Contact Us for more information on how to set up groups for attendance at the public classroom session of your choosing. For 8 or more individuals, you may wish to consider our "Client Site" training option and bring our training to your location!

Online Training

COPC Inc. offers more than 15 online courses covering various contact center topics, such as: Inbound Phone Service, Deferred Transactions, Customer Satisfactions, Workforce Management, Quality, and more. With the same dedication to comprehensive study, best practices, performance metrics, and industry expertise, COPC Inc. has developed high value online training for the contact center industry.

Client Site Training

Bring COPC® classroom training straight to your location. Our Client Site Training option offers customized courses paired with client-specific data tailored to your organization. COPC® expert instructors provide on-site intensive training for your team, with learning material integrated with your own center's performance data to illustrate concepts. Contact us today and we will customize a learning solution that's right for your company's needs.


PUBLIC CLASSROOM TRAINING

View all currently scheduled classroom training sessions worldwide.

ONLINE OR CLIENT SITE TRAINING

View all online and client site training options.



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