COPC Standards »

“Through COPC Inc.’s training programs, our management team truly understands how to use actionable data to drive peak performance and get measurable results.”

—Vice President of Customer Engagement Operations, Experian Consumer

Call Center Training:
Get Expert, Global Training from COPC Inc.

COPC Inc. provides call center training to help your operation improve efficiency and boost both revenue and client satisfaction. Our global management training is based on our 20 years of experience in providing call center consulting to leading companies throughout the world.

COPC Inc. call center training offers you and your staff the necessary knowledge and tools to perform at their best. Our management training includes more than 300 hours of curriculum and is offered in 14 countries and in many languages. Our curriculum, backed by our extensive expertise, has proven to be the most valuable training for any type of multichannel call center, including inbound and outbound sales, technical support, customer service, and collections.

 

Our call center training classes are delivered the way you want.
Simply click a button below to learn more and register.

Online »  Public »  Client Site »

The hallmarks of COPC Inc. call center training include:

  • Tight integration with our consulting services and certification program
  • Thorough course offerings available online or in person
  • Comprehensive information covering all aspects of operations that support the customer experience
  • Industry expert instructors who offer real-world examples of operational issues and solutions

For more information, contact COPC Inc. or download the Global Training Services brochure.

Improving Performance Through Certification
To the COPC CSP Standard

Customer experience training for call centers and other customer operations industryNuon is a Netherlands-based utilities organisation that supplies 2.6 million Dutch customers with affordable gas, electricity and energy-saving products on a clean and sustainable basis. The senior management team was keen to understand their operational potential as compared to world-class standards for customer management.

Read the full story »