COPC Inc. Training
Improve Performance, Achieve Excellence
Customer contact centers are increasingly challenged by emerging competitors,
global markets and continually evolving technologies. Keeping current and
competitive has never been more difficult. Based on insights learned through
more than 1,000 client engagements, we have developed a comprehensive
training curriculum that distills years of industry experience into
practical knowledge that is easily learned for an immediate bottom-line impact.
The COPC Inc. Training Solution
Our training opportunities show world-class organizations like yours how to
implement proven best practices, strategies, processes, benchmarks and metrics
to meet these challenges and achieve your goals. Based on the COPC® Family
of Standards, our Best Practices training is designed for Customer Service
Providers (CSP), buyers of outsourced CSP services where vendor management
is critical, as well as Six Sigma and Performance Improvement segments.
Courses are offered as both public classes and dedicated private offerings.
Public and Dedicated Training Classes
Our training curriculum focuses on the key elements executives and
managers must optimize to drive business results. We offer more than 300
hours of fast paced, content rich training. Our courses weave solid
operational theories and proven best practices into practical, real-world examples.
Our unique approach uses your company’s own data and business scenarios
to integrate the training process into your real-world environment.
We offer publicly organized courses around the globe, accommodating
groups of ten or more students in off-site training. This gives
larger organizations the flexibility to train team members over
time without disrupting work flow.
Our dedicated training programs are customized to meet your
organization's specific needs. The onsite delivery of each course
enables your team to apply the concepts presented to real-world scenarios.
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