Creating Advocates for Your Brand Through Improved CX Operations

We know it is no longer enough for a retailer to compete on product or price alone. Customer loyalty must be earned. Your brand must deliver on its promise—not just with its products and services—but at every touchpoint during the buying journey. Today, that journey crosses between online and in-store, and your customer expects that experience to be seamless.

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COPC Inc. can help you improve your customer experience operations to align with your brand promise.  We work with all operational channels that impact the customer experience, from the call center to social media to in-store. We show you how to improve performance in any one channel or with your entire CX program, creating advocates for your brand.

Some of our retail clients: