We provide consulting, training and certification to help companies boost performance and improve the customer experience.
See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume.
Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc.
The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the Standard today.
In our quarterly blog series, Ask the Experts, we ask COPC Inc. experts questions about specific areas for improving operational performance in call centers, customer experience operations, vendor management organizations…
Book Notes is a periodic blog feature where COPC Inc. employees share their notes on books, particularly those of interest to professionals working within the customer experience industry. In…
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