For several years now, the use and importance of non-voice support channels has continued to grow. Channels like chat, social media and SMS/text are accelerating their move to the forefront….
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Now Available: The 2017 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series
Apr 03, 2018 |Early March brought the release of the 11th volume of the CXMB Series, titled The CX Journey: Strategic and Operational Insights. This 76-page report extends trendlines from previous CXMB Series…
