We provide consulting, training and certification to help companies boost performance and improve the customer experience.
See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume.
Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc.
The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the Standard today.
As a COPC Inc. consultant, I spend a lot of time on the road and up in the air visiting clients all over the world. Aside from the enjoyment I…
COPC Inc.’s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. COPC…
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