August 23, 2021
Creating Purposeful Multichannel Service Journeys
By: Kyle Kennedy
Now more than ever, consumers are embarking on multichannel journeys to resolve a single customer care issue. While multichannel journeys...
August 5, 2021
COPC Inc. Announces Release 7.0 of the COPC Customer Experience (CX) Standard
By: Karen Colvin
New release includes new and updated best practices to help organizations improve the customer experience and increase revenue while lowering...