Aug 2, 2017
Total Retail Report: New Customer Care and Brand Loyalty Insights Revealed
An contributed article by Jim Von Seggern, director of marketing, COPC Inc.,
July 17, 2017
CMS Wire: COPC’s RevealCX Monitoring App Takes Quality Assurance One Step Further
An online news article by
May 2, 2017
callcentrehelper.com: CX17 Breakouts: A Better Customer Experience, Together
This is an online news article about CX17, a Genesys event that focuses on the customer experience. Genesys has now announced their full agenda for the CX17 event in Indianapolis, May 22-25, 2017 and in Brussels, June 7-9. The story includes a feature about COPC Inc.’s presentation of recently conducted consumer research.
May 2017 issue
CRM magazine: “Bots Should Be in Your Contact Center’s Future”
Ian Aitchison, chief executive officer, Asia Pacific region, COPC Inc., is interviewed as part of this story about how artificial intelligence is being used in contact centers to improve customer service.
Contact Centre Association of Singapore (CCAS): “Digital Unassisted Channels – Understanding Chatbots”
Ian Aitchison, chief executive officer, Asia Pacific region, COPC Inc., is the author of an online article about the latest trend with software development in the contact centre industry and the increased use of chatbots.
April 2017 issue
CIOReview India: 20 Most Promising CEM Solution Providers
COPC Inc. named as one of 20 most promising Customer Experience Management (CEM) solution providers by CIOReview India, a technology publication for the Indian enterprise market.
April 10, 2017
Contact Centre Association of Singapore: Talk Time Interview Series
Andy Cranshaw, director of South East Asia, COPC Inc., and recent speaker at the CCAS Symposium, shared his views on the evolution of the customer service industry in general and in South East Asia in particular. The video inteview was conducted by Augustin du Payrat of CCAS as part of the organization’s Talk Time Series.
February 8, 2017
Quantas Talking Business: COPC Inc. interview
Ian Aitchison, chief executive officer, Asia Pacific region, COPC Inc., discusses the origins of the company, offshoring for customer contact centres, some common mistakes in the contact centre industry, and the rise of chatbots. Ian was interviewed by Alan Kohler for the program Qantas Talking Business, an inflight entertainment radio program.
October 20, 2016
APAC CIO Outlook, “Call Center Technologies”
Ian Aitchison, chief executive officer, Asia Pacific region, COPC Inc. provided a guest column about establishing a successful call center by looking at both technology and the performance of people and processes.
October 2016 issue
CRM magazine, “Are Contact Centers Becoming Passe?”
Kathleen Jezierski, president and chief operating officer, COPC Inc., is interviewed as part of this story about how contact center metrics need to be more customer centric to meet new new consumer expectations and demands.