The COPC Blog
Refine Your Search
June 16, 2021
3 Vital Insights to Crack the Customer Experience Code
Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark...
August 31, 2020
Do you understand the value of resolving a call?
Quantifying call resolutions is a huge advantage for Contact Centers. Our Asia Pacific CEO, Ian Aitchison, recently had an article...
July 17, 2018
Ask the Experts Blog Series: Implementing Change Management
In our periodic blog series, Ask the Experts, we ask COPC Inc. experts questions about specific areas for improving operational performance in...
January 31, 2018
Ask the Experts Blog Series: Artificial Intelligence in the Contact Center with Kathleen Jezierski and Ian Aitchison
In our quarterly blog series, Ask the Experts, we ask COPC Inc. experts questions about specific areas for improving operational...
November 17, 2017
Ask the Experts Blog Series: Pricing Models for Outsourced Service Providers
In our quarterly blog series, Ask the Experts, we ask COPC Inc. experts questions about specific areas for improving operational...
July 5, 2017
Ask the Experts Blog Series: Recruiting, Hiring and Training for CX Operations
COPC Inc. introduces a new blog series called Ask the Experts. This will be a quarterly series where we ask COPC Inc....