The COPC Blog
August 16, 2022
Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment
By: Teal Benson
Quality assurance (QA) can predict customer satisfaction (CSAT), providing actionable data that leads to significant and sustained improvements....
June 2, 2016
Where Brand Promise and Operations Intersect
By: Kathleen Jezierski
The Customer Experience: Where Brand Promise and Operations Intersect Recently I had the privilege of leading a discussion with executives...
January 1, 2016
Welcome to the COPC Inc. Blog!
By: Kyle Kennedy
We are glad you found us. COPC Inc. is a global leader that provides consulting, training and certification for operations...