The COPC Blog
August 16, 2022
Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment
Quality assurance (QA) can predict customer satisfaction (CSAT), providing actionable data that leads to significant and sustained improvements....
June 2, 2016
Where Brand Promise and Operations Intersect
The Customer Experience: Where Brand Promise and Operations Intersect Recently I had the privilege of leading a discussion with executives...
January 1, 2016
Welcome to the COPC Inc. Blog!
We are glad you found us. COPC Inc. is a global leader that provides consulting, training and certification for operations...