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November 8, 2019
COPC Standards Committee 2019
Fall Meeting Recap
From October 21-22, 2019, I had the pleasure of gathering with some of the industry’s top minds during the fall...
January 21, 2019
COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard
We are pleased to announce Release 6.1 of the COPC Customer Experience Standard is now available for the Customer Service...
May 9, 2018
Concentrix Earns COPC Certification for Record Number of Sites
Concentrix, a leading provider of customer engagement services with more than 450 client brands worldwide, recently became the world’s first...
May 11, 2017
New listings–COPC Inc. Global Events Calendar
Featured Event: May 22-25, 2017 CX17, Indianapolis, IN Kathleen Jezierski, chief operating officer, COPC Inc., will be speaking at CX17, a...
March 31, 2017
COPC Inc. Global Events Calendar
Featured Event: May 22-25, 2017 CX17, Indianapolis, IN Kathleen Jezierski, chief operating officer, COPC Inc., will be speaking...
February 8, 2017
Interview: Ian Aitchison on Qantas Talking Business
Listen to Ian Aitchison, CEO, Asia Pacific, discuss how COPC Inc. helps companies in Australia make better decisions about their...
February 2, 2017
COPC Inc. Global Events Calendar
Featured Event: February 6 – 8, 2017 Customer Response Summit Las Vegas COPC Inc. will be participating at the the Customer...
January 6, 2017
Summary Available for 2016 CXMB Survey Corporate Edition
Execs In The Know and COPC Inc. have published an executive summary of the survey results for the 2016 Corporate Edition of...
February 4, 2016
COPC Inc. Announces Updated COPC Standard and New Name
Today we are announcing exciting news. We have just published Release 6.0 of the COPC Customer Service Provider (CSP) Standard....
January 21, 2016
Companies and Consumers See Things Differently in How Well Service is Provided
New Survey Reveals Disconnect in Perception About Meeting Expectations. A significant gap remains between corporate perception in meeting expectations and...
January 3, 2016
COPC Inc. Partners with Execs In The Know to Examine the Multichannel Customer Experience
COPC Inc. is partnering with Execs In The Know, a global network of customer management professionals, to conduct the fourth...