Category: COPC Inc. News

The COPC Blog

RevealCX Achieves Platinum Partner in COPC Inc.’s ATP Program

September 29, 2022

RevealCX Achieves Platinum Partner in COPC Inc.’s ATP Program

By: Teal Benson

WINTER PARK, Fla., Sept. 26, 2022— COPC Inc. is pleased to announce that it has once again approved Nexcom’s RevealCX as...
Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc 

September 19, 2022

Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc 

By: Teal Benson

WINTER PARK, Fla., Sept. 19, 2022— COPC Inc. is pleased to announce that ccc by stc has met the COPC...
CCMG & COPC Inc. Partner to Propel South Africa’s Contact Centre Industry Development  

September 8, 2022

CCMG & COPC Inc. Partner to Propel South Africa’s Contact Centre Industry Development  

By: Teal Benson

WINTER PARK, Fla., Sept. 8, 2022– COPC Inc. is pleased to announce a new partnership with the Contact Centre Management Group...
COPC Standards Committee 2019<br>Fall Meeting Recap

November 8, 2019

COPC Standards Committee 2019
Fall Meeting Recap

By: Kyle Kennedy

From October 21-22, 2019, I had the pleasure of gathering with some of the industry’s top minds during the fall...
COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard

January 21, 2019

COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard

By: Kyle Kennedy

We are pleased to announce Release 6.1 of the COPC Customer Experience Standard is now available for the Customer Service...
Concentrix Earns COPC Certification for Record Number of Sites 

May 9, 2018

Concentrix Earns COPC Certification for Record Number of Sites 

By: Kyle Kennedy

Concentrix, a leading provider of customer engagement services with more than 450 client brands worldwide, recently became the world’s first...
New listings–COPC Inc. Global Events Calendar

May 11, 2017

New listings–COPC Inc. Global Events Calendar

By: Lezli Harrell

Featured Event: May 22-25, 2017 CX17, Indianapolis, IN Kathleen Jezierski, chief operating officer, COPC Inc., will be speaking at CX17, a...
COPC Inc. Global Events Calendar

March 31, 2017

COPC Inc. Global Events Calendar

By: Lezli Harrell

Featured Event:   May 22-25, 2017 CX17, Indianapolis, IN   Kathleen Jezierski, chief operating officer, COPC Inc., will be speaking...
Interview: Ian Aitchison on Qantas Talking Business

February 8, 2017

Interview: Ian Aitchison on Qantas Talking Business

By: Lezli Harrell

Listen to Ian Aitchison, CEO, Asia Pacific, discuss how COPC Inc. helps companies in Australia make better decisions about their...
COPC Inc. Global Events Calendar

February 2, 2017

COPC Inc. Global Events Calendar

By: Lezli Harrell

Featured Event: February 6 – 8, 2017 Customer Response Summit Las Vegas  COPC Inc. will be participating at the the Customer...
Summary Available for 2016 CXMB Survey Corporate Edition

January 6, 2017

Summary Available for 2016 CXMB Survey Corporate Edition

By: Jim Von Seggern

Execs In The Know and COPC Inc. have published an executive summary of the survey results for the 2016 Corporate Edition of...
COPC Inc. Announces Updated COPC Standard and New Name

February 4, 2016

COPC Inc. Announces Updated COPC Standard and New Name

By: Richard North

Today we are announcing exciting news. We have just published Release 6.0 of the COPC Customer Service Provider (CSP) Standard....
Companies and Consumers See Things Differently in How Well Service is Provided

January 21, 2016

Companies and Consumers See Things Differently in How Well Service is Provided

By: Kyle Kennedy

New Survey Reveals Disconnect in Perception About Meeting Expectations.  A significant gap remains between corporate perception in meeting expectations and...
COPC Inc. Partners with Execs In The Know to Examine the Multichannel Customer Experience

January 3, 2016

COPC Inc. Partners with Execs In The Know to Examine the Multichannel Customer Experience

By: Kyle Kennedy

COPC Inc. is partnering with Execs In The Know, a global network of customer management professionals, to conduct the fourth...