Category: COPC Standards

The COPC Blog

November COPC Standards Committee Meeting

December 1, 2022

November COPC Standards Committee Meeting

By: Teal Benson

The COPC Customer Experience (CX) Standard is a performance management system for CX operations, including contact centers, unassisted transactions, face-to-face...
Sunshine Financial Service<br>Committed to Excellence

April 20, 2020

Sunshine Financial Service
Committed to Excellence

By: Rachel Cui

In late March 2020, Shandong Sunshine Financial Service Information Technology Co., Ltd. launched its bid to become the first business...
COPC Inc. China User Group Annual Meeting

December 9, 2019

COPC Inc. China User Group Annual Meeting

By: Dorothy Cheng

On November 8, 2019, the COPC China User Group Meeting was successfully held in Shanghai. The meeting was hosted by...
Conversations with Clients:<br>Du Duo, Shouqi Limousine & Chauffeur

November 13, 2019

Conversations with Clients:
Du Duo, Shouqi Limousine & Chauffeur

By: Rachel Cui

“It is a great honor for Shouqi Limousine & Chauffeur to be certified to the COPC Customer Experience Standard. Our...
COPC Standards Committee 2019<br>Fall Meeting Recap

November 8, 2019

COPC Standards Committee 2019
Fall Meeting Recap

By: Kyle Kennedy

From October 21-22, 2019, I had the pleasure of gathering with some of the industry’s top minds during the fall...
COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard

January 21, 2019

COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard

By: Kyle Kennedy

We are pleased to announce Release 6.1 of the COPC Customer Experience Standard is now available for the Customer Service...
Quality Series: Expand the Quality Process to Capture Business Intelligence

May 25, 2016

Quality Series: Expand the Quality Process to Capture Business Intelligence

By: Lezli Harrell

This is the fifth and final post in a special blog series called, “Five Changes to Your Quality Program That...
COPC Inc. Announces Updated COPC Standard and New Name

February 4, 2016

COPC Inc. Announces Updated COPC Standard and New Name

By: Richard North

Today we are announcing exciting news. We have just published Release 6.0 of the COPC Customer Service Provider (CSP) Standard....