The COPC Blog
December 1, 2022
November COPC Standards Committee Meeting
The COPC Customer Experience (CX) Standard is a performance management system for CX operations, including contact centers, unassisted transactions, face-to-face...
April 20, 2020
Sunshine Financial Service
Committed to Excellence
In late March 2020, Shandong Sunshine Financial Service Information Technology Co., Ltd. launched its bid to become the first business...
December 9, 2019
COPC Inc. China User Group Annual Meeting
On November 8, 2019, the COPC China User Group Meeting was successfully held in Shanghai. The meeting was hosted by...
November 13, 2019
Conversations with Clients:
Du Duo, Shouqi Limousine & Chauffeur
“It is a great honor for Shouqi Limousine & Chauffeur to be certified to the COPC Customer Experience Standard. Our...
November 8, 2019
COPC Standards Committee 2019
Fall Meeting Recap
From October 21-22, 2019, I had the pleasure of gathering with some of the industry’s top minds during the fall...
January 21, 2019
COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard
We are pleased to announce Release 6.1 of the COPC Customer Experience Standard is now available for the Customer Service...
May 25, 2016
Quality Series: Expand the Quality Process to Capture Business Intelligence
This is the fifth and final post in a special blog series called, “Five Changes to Your Quality Program That...
February 4, 2016
COPC Inc. Announces Updated COPC Standard and New Name
Today we are announcing exciting news. We have just published Release 6.0 of the COPC Customer Service Provider (CSP) Standard....