We are pleased to announce Release 6.1 of the COPC Customer Experience Standard is now available for the Customer Service Provider (CSP) and Outsource Service Provider (OSP) versions. This new…
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In this edition of Book Notes, COPC Inc.’s marketing director, Jim Von Seggern, provides an overview of Jay Baer’s book, Hug Your Haters. If Jay Baer’s Hug Your Haters had…
This is the fifth and final post in a special blog series called, “Five Changes to Your Quality Program That Can Dramatically Improve Customer Satisfaction.” With each post in the...
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Today we are announcing exciting news. We have just published Release 6.0 of the COPC Customer Service Provider (CSP) Standard. In addition, we also are announcing that the Standard will be...
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