The COPC Blog
May 16, 2019
CX Stories: United Airlines Creates a Better Connection
As a COPC Inc. consultant, I spend a lot of time on the road and up in the air visiting...
October 8, 2018
CX Stories: Marriott Knocks One Out of the Park
This is part of our occasional series called CX Stories, which are personal accounts by COPC Inc. employees about their own positive customer...
May 3, 2018
CX Stories: Amazon, When Business Gets Personal
This is part of our occasional series called CX Stories, which are personal accounts by COPC Inc. employees about their own positive customer...
February 14, 2018
CX Stories: Nest Customer Care — Definitely Not for the Birds
Do you know about Nest? The company was formed in 2010 by a couple of former Apple engineers. Today, Nest...
December 22, 2017
CX Stories: Feeling Right at Home at The Home Depot
I spend a lot of time and money in The Home Depot. They always make me feel welcome. I frequent...
August 29, 2017
CX Stories: School Schedules, Running Shoes, Wizardry and Exceptional Customer Care
Everyone knows providing a customer with a great experience increases the chances of repeat business, improved brand opinion and, hopefully,...
June 28, 2016
CX Stories: Someone Who Loves Zappos.com Loves You
This is part of our occasional series called CX Stories, which are personal accounts by COPC Inc. employees about their own positive customer...