Category: CX Stories

The COPC Blog

CX Stories:  United Airlines Creates a Better Connection

May 16, 2019

CX Stories: United Airlines Creates a Better Connection

By: Cyndy Edwards

As a COPC Inc. consultant, I spend a lot of time on the road and up in the air visiting...
CX Stories: Marriott Knocks One Out of the Park

October 8, 2018

CX Stories: Marriott Knocks One Out of the Park

By: James Cammareri

This is part of our occasional series called CX Stories, which are personal accounts by COPC Inc. employees about their own positive customer...
CX Stories:  Amazon, When Business Gets Personal

May 3, 2018

CX Stories: Amazon, When Business Gets Personal

By: Deb Scholz

This is part of our occasional series called CX Stories, which are personal accounts by COPC Inc. employees about their own positive customer...
CX Stories: Nest Customer Care — Definitely Not for the Birds

February 14, 2018

CX Stories: Nest Customer Care — Definitely Not for the Birds

By: Jim Von Seggern

Do you know about Nest? The company was formed in 2010 by a couple of former Apple engineers. Today, Nest...
CX Stories: Feeling Right at Home at The Home Depot

December 22, 2017

CX Stories: Feeling Right at Home at The Home Depot

By: Judi Brenstein

I spend a lot of time and money in The Home Depot. They always make me feel welcome. I frequent...
CX Stories: School Schedules, Running Shoes, Wizardry and Exceptional Customer Care

August 29, 2017

CX Stories: School Schedules, Running Shoes, Wizardry and Exceptional Customer Care

By: Jim Von Seggern

Everyone knows providing a customer with a great experience increases the chances of repeat business, improved brand opinion and, hopefully,...
CX Stories: Someone Who Loves Zappos.com Loves You

June 28, 2016

CX Stories: Someone Who Loves Zappos.com Loves You

By: Judi Brenstein

This is part of our occasional series called CX Stories, which are personal accounts by COPC Inc. employees about their own positive customer...