We provide consulting, training and certification to help companies boost performance and improve the customer experience.
See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume.
Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc.
The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the Standard today.
COPC Inc.’s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. COPC…
Despite the fact that virtually every organization in existence has an entire department dedicated to customer care, the global community of customer care leaders is a small and familiar group…
Learn about the Customer Experience in Travel and Hospitality COPC Inc. and Execs In The Know have teamed up to produce CXMB Industry Insights, a new line of industry-focused consumer…
Featured Event: September 15, Fairfield, CT COPC Inc. will be hosting a Customer Journey Mapping Workshop – From Theory to Reality. In this information-packed, four-hour workshop, Paul Shuga, Vice President,…
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