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February 6, 2023
Benefits of a Balanced Scorecard for Performance Management
Balanced scorecards provide a holistic view of an organization’s site, program, department, team or employee performance. Rather than analyzing individual...
October 24, 2022
GUEST POST: Recruitment and Staff Strategy as an Employment Engagement Initiative
For Capability BPO, employee engagement starts from the moment we recruit new employees. COPC’s performance improvement framework, which utilizes all...
October 1, 2019
Conversations with Clients:
Gladys Labradores, Conduent Philippines
This past August, Shreekant Vijaykar, director for Asia Operations for COPC Inc., had an opportunity to sit with Gladys Labradores,...
November 17, 2017
Ask the Experts Blog Series: Pricing Models for Outsourced Service Providers
In our quarterly blog series, Ask the Experts, we ask COPC Inc. experts questions about specific areas for improving operational...