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October 31, 2022
Developing a Strategic Vendor Management Framework
Transform Vendor Management into Partnership Success Your vendors are an extension of your brand. You entrust them with your most...
November 5, 2021
Optimizing Pandemic Contact Center Outsourcing Relationships
As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing...
October 13, 2021
3 Best Practices for Emerging Outsourcing Priorities
This blog entry was written in conjunction with our Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The...