The COPC Blog
August 16, 2022
Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment
Quality assurance (QA) can predict customer satisfaction (CSAT), providing actionable data that leads to significant and sustained improvements....
November 19, 2021
Conversations with Clients: Joe Benevides, Plus Relocation
“They really dug in, understood the drivers of our business, understood how our processes work and applied their standards and...
March 31, 2021
Know These 4 Customer Experience Benchmarks to Succeed in 2021
Companies looking to improve customer satisfaction in today’s pandemic-impacted environment should pay close attention to key CX trends learned from...
April 27, 2020
Improving the Effectiveness of Your Rapid Response
We’ve all had to adjust to a new reality in recent weeks — a reality that affects our economy and...
October 1, 2019
Conversations with Clients:
Gladys Labradores, Conduent Philippines
This past August, Shreekant Vijaykar, director for Asia Operations for COPC Inc., had an opportunity to sit with Gladys Labradores,...
July 5, 2019
Batting for the Middle Order
Very often, we see that the performance management in a team or an organization at large is done by management...