“They really dug in, understood the drivers of our business, understood how our processes work and applied their standards and concepts to our business in a very meaningful way.” …
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Companies looking to improve customer satisfaction in today’s pandemic-impacted environment should pay close attention to key CX trends learned from 2020. As businesses continue to grapple with the many challenges…
We’ve all had to adjust to a new reality in recent weeks — a reality that affects our economy and businesses on a daily basis. Companies have responded by changing…
This past August, Shreekant Vijaykar, director for Asia Operations for COPC Inc., had an opportunity to sit with Gladys Labradores, regional director for Conduent, in Manila, Philippines. Gladys is a…
Very often, we see that the performance management in a team or an organization at large is done by management and leadership through what is called “Management by Objectives” (MBO)…
