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December 17, 2021
Why Your 2022 Human Resources Plan Needs to Include Mental Health
By: Lezli Harrell
The mental health impact of COVID-19 cannot be underestimated. During the initial phase of the pandemic, mental health concerns became...
May 22, 2018
Key Findings from New Research Report — CXMB Industry Insights: Financial Services
By: Kyle Kennedy
COPC Inc. and research partners Execs In The Know, in collaboration with volume sponsor VXI, are pleased to announce...
May 1, 2017
The Value of Listening: How feedback can be an opportunity to bring brand image to life
By: Kathleen Jezierski
A recent article on Inc.com highlighted a truth that we at COPC Inc. have been promoting since our beginning —...
January 5, 2016
Hyatt Hotels Leading the Way with Social Care
By: Judi Brenstein
There is a great story in the December issue of CRM magazine about social media as a viable customer care...