Companies and Consumers See Things Differently In How Well Service Is Provided

Jan 21, 2016 | By | COPC Inc. News, Customer Experience, Multichannel, Survey | No Comments

New Survey Reveals Disconnect in Perception About Meeting Expectations. 

A significant gap remains between corporate perception in meeting expectations and what consumers actually think. In 2015, companies surveyed said that 79% of the time they generally met the needs and expectations of their customers. Only 33% of consumers answered the same.

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