COPC® High Performance Management Techniques Class Image

Mar 12 - Mar 16, 2023

COPC® High Performance Management Techniques (HPMT) Training

COPC® High Performance Management Techniques (HPMT) training teaches contact center staff and internal service organizations a consistent framework to achieve performance targets for service, quality, customer satisfaction, revenue, costs, productivity and efficiency. This class is designed to provide customer experience executive management teams with world-class techniques based on best practices and industry benchmarks.

Location

Cairo

Language

Arabic with materials and exam in English

Time Zone

9 am - 1 pm Cairo Time
  • Format
    Live Virtual
  • Details & Registration
    menatraining@copc.com