A Framework for Customer Contact Operations
The COPC CSP Standard has been renamed the COPC Customer Experience (CX) Standard. Go to the COPC CX Standard Release 6.0, for the Customer Service Provider (CSP) version.
The CSP Standard Release 5.2 and its related guides are still valid for COPC Inc. clients currently seeking certification. All new certifications starting in July 2016 must use COPC CX Standard Release 6.0, the Customer Service Provider (CSP) version.
Customer Service Certification
At COPC Inc., we recognize that your ultimate goals are to ensure customer satisfaction while increasing revenues and reducing costs. With the COPC Customer Service Provider (CSP) Standard, we offer a roadmap to help you achieve these goals.
Established in 1996, the COPC CSP Standard stands at the center of the COPC Standards. Using these guidelines, your organization will learn how to balance speed of service while ensuring accuracy and efficiency within your customer contact operation. When your organization achieves customer service certification to the COPC CSP Standard, you will have earned recognition based on the industry’s most highly regarded standard.
The COPC CSP Standard is appropriate for all types of internal customer contact operations including customer service, technical support, fulfillment, credit card processing, field services, e-commerce, and transaction processing operations.
COPC CSP Standard and Guides
Release 5.2 Standards
- COPC CSP Standard 5.2 — English
- COPC CSP Standard 5.2 — French
- COPC CSP Standard 5.2 — Portuguese
- COPC CSP Standard 5.2 — Spanish
Release 5.2 Guides
- Business Process Outsourcing Guide
- Case Management Guide
- Certification Guide
- Collections Guide
- Corporate Social Responsibility Guide
- Face to Face Guide
- Outbound Guide
- Process Certification Guide
- Social Media Guide
- Technical Support Guide
- Work at Home Guide