Performance Management for Healthcare
At COPC Inc. we understand that the healthcare industry is facing great change and has its own set of challenges and objectives. Whether you’re a healthcare provider or insurer, your customer contact operations is likely undergoing a transformation like never before.
Established in 2011, the COPC Healthcare Service Provider (HSP) Standard offers guidelines for managing customer contact operations specifically for the healthcare industry. The Standard was developed in connection with our COPC CSP Standard and is informed by our consulting experience with healthcare organizations.
Learn more about HSP Certification and how to certify your organization to the COPC HSP Standard.
COPC HSP Standard and Guides
Release 5.2 Guides
- 5.2 Business Process Outsourcing Guide – English
- 5.2 Case Management Guide – English
- 5.2 Certification Guide – English
- 5.2 Collections Guide – English
- 5.2 Corporate Social Responsibility Guide – English
- 5.2 Face to Face Guide – English
- 5.2 Outbound Guide – English
- 5.2 Process Certification Guide – English
- 5.2 Social Media Guide – English
- 5.2 Technical Support Guide -English
- 5.2 Work at Home Guide – English