february
Event Details
Join COPC Inc. at this exclusive three-day event designed to promote candid conversations and one-to-one engagements with industry peers focusing on the customer experience. During the conference, COPC Inc. will
Event Details
Join COPC Inc. at this exclusive three-day event designed to promote candid conversations and one-to-one engagements with industry peers focusing on the customer experience. During the conference, COPC Inc. will be hosting a panel to discuss the results of the Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series.
As a friend of COPC Inc., you can receive a $300 discount on registration. Contact Jim Von Seggern at jvonseggern@copc.com to learn more!
Time
february 4 (Monday) - 6 (Wednesday)
Location
130 Roosevelt Way, New Orleans, LA 70112
The Roosevelt New Orleans (A Waldorf Astoria Hotel)130 Roosevelt Way, New Orleans, LA 70112
april
Event Details
Register now or send an email to Shreekant Vijaykar for more information. AGENDA 09:00 AM Registration 09:30 AM Welcome address 10:00 AM AI and its use in Chatbots for customer service Examples and case studies -
Event Details
Register now or send an email to Shreekant Vijaykar for more information.
AGENDA
09:00 AM
Registration
09:30 AM
Welcome address
10:00 AM
AI and its use in Chatbots for customer service
Examples and case studies – what works and what doesn’t
10:45 AM
Break
11:00 AM
Making processes simpler and lean through Robotic Process Automation (RPA)
11:45 AM
Panel Discussion: “Are the new technologies enablers of better business models / customer experience and value?”
12:30 PM
Lunch
01:30 PM
Developing a customer experience (CX) culture as a discipline: Cases from APAC region
02:15 PM
Creating sustainable business models focused on customer experience in the increasingly volatile economic environment
03:00 PM
Unveiling of COPC Annual Salary Benchmarking Survey 2019
03:15 PM
Closing remarks
03:30
End
Time
(Monday) 9:00 am
Location
Courtyard by Marriott Gurugram Downtown
Plot no - 27 B, Sector Road, Block B, Sushant Lok - 1, Sector 27, Gurugram, Haryana 122002, India
Organizer
COPC Inc. IndiaShreekant Vijaykar svijaykar@copc.com
Event Details
Register now or send an email to Shreekant Vijaykar for more information. AGENDA 09:00 AM Registration 09:30 AM Welcome address 10:00 AM AI and its use in Chatbots for customer service Examples and case studies -
Event Details
Register now or send an email to Shreekant Vijaykar for more information.
AGENDA
09:00 AM
Registration
09:30 AM
Welcome address
10:00 AM
AI and its use in Chatbots for customer service
Examples and case studies – what works and what doesn’t
10:45 AM
Break
11:00 AM
Making processes simpler and lean through Robotic Process Automation (RPA)
11:45 AM
Panel Discussion: “Are the new technologies enablers of better business models / customer experience and value?”
12:30 PM
Lunch
01:30 PM
Developing a customer experience (CX) culture as a discipline: Cases from APAC region
02:15 PM
Creating sustainable business models focused on customer experience in the increasingly volatile economic environment
03:00 PM
Unveiling of COPC Annual Salary Benchmarking Survey 2019
03:15 PM
Closing remarks
03:30
End
Time
(Tuesday) 9:00 am
Location
Courtyard by Marriott Mumbai International Airport
CTS 215 Opp. Carnival Cinemas, Andheri - Kurla Road, Andheri East, Mumbai, Maharashtra 400059, India
Organizer
COPC Inc. IndiaShreekant Vijaykar svijaykar@copc.com
may
Event Details
Register now or send an email to Shreekant Vijaykar for more information. AGENDA 09:00 AM Registration 09:30 AM Welcome address 10:00 AM AI and its use in Chatbots for customer service Examples and case studies -
Event Details
Register now or send an email to Shreekant Vijaykar for more information.
AGENDA
09:00 AM
Registration
09:30 AM
Welcome address
10:00 AM
AI and its use in Chatbots for customer service
Examples and case studies – what works and what doesn’t
10:45 AM
Break
11:00 AM
Making processes simpler and lean through Robotic Process Automation (RPA)
11:45 AM
Panel Discussion: “Are the new technologies enablers of better business models / customer experience and value?”
12:30 PM
Lunch
01:30 PM
Developing a customer experience (CX) culture as a discipline: Cases from APAC region
02:15 PM
Creating sustainable business models focused on customer experience in the increasingly volatile economic environment
03:00 PM
Unveiling of COPC Annual Salary Benchmarking Survey 2019
03:15 PM
Closing remarks
03:30
End
Time
(Thursday) 9:00 am
Location
Le Méridien Bangalore
No. 28 Sankey Road, P.B. No. 174 (Opposite Bangalore Golf Club), Bengaluru, Karnataka 560052, India
Organizer
COPC Inc. IndiaShreekant Vijaykar svijaykar@copc.com
