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Event Details
CXEX (Customer Experience Execution) Transform the way you provide superior customer experience Register now! Agenda 09:00 AM: Registration 09:30 AM: Welcome address 10:00 AM: AI and its use in Chat bots for customer service Examples
Event Details
CXEX (Customer Experience Execution)
Transform the way you provide superior customer experience
Register now!
Agenda
09:00 AM:
Registration
09:30 AM:
Welcome address
10:00 AM:
AI and its use in Chat bots for customer service
Examples and case studies – what works and what doesn’t
10:45 AM:
Break
11:00 AM:
Making processes simpler and lean through Robotic Process Automation (RPA)
11:45 AM:
Panel Discussion: “Are the new technologies enablers of better business models / customer
experience and value?”
12:30 PM:
Lunch
01:30 PM:
Developing a customer experience (CX) culture as a discipline: Cases from APAC region
02:15 PM:
Creating sustainable business models focused on customer experience in the increasingly volatile
economic environment
03:00 PM:
Unveiling of COPC Annual Salary Benchmarking Survey 2018
03:15 PM:
Closing remarks
03:30 PM:
End
Time
(Friday) 9:00 am
Location
Le Méridien Bangalore
No. 28 Sankey Road, P.B. No. 174 (Opposite Bangalore Golf Club), Bengaluru, Karnataka 560052, India
Organizer
COPC Inc. IndiaShreekant Vijaykar svijaykar@copc.com
may
Event Details
CXEX (Customer Experience Execution) Transform the way you provide superior customer experience Register now! AGENDA 09:00 AM Registration 09:30 AM Welcome address 10:00 AM AI and its use in Chat bots for customer service
Event Details
CXEX (Customer Experience Execution)
Transform the way you provide superior customer experience
Register now!
AGENDA
09:00 AM
Registration
09:30 AM
Welcome address
10:00 AM
AI and its use in Chat bots for customer service
Examples and case studies – what works and what doesn’t
10:45 AM
Break
11:00 AM
Making processes simpler and lean through Robotic Process Automation (RPA)
11:45 AM
Panel Discussion: “Are the new technologies enablers of better business models / customer experience and value?”
12:30 PM
Lunch
01:30 PM
Developing a customer experience (CX) culture as a discipline: Cases from APAC region
02:15 PM
Creating sustainable business models focused on customer experience in the increasingly volatile economic environment
03:00 PM
Unveiling of COPC Annual Salary Benchmarking Survey 2018
03:15 PM
Closing remarks
03:30
End
Time
(Tuesday) 9:00 am
Location
Courtyard by Marriott Gurugram Downtown
Plot no - 27 B, Sector Road, Block B, Sushant Lok - 1, Sector 27, Gurugram, Haryana 122002, India
Organizer
COPC Inc. IndiaShreekant Vijaykar svijaykar@copc.com
Event Details
CXEX (Customer Experience Execution) Transform the way you provide superior customer experience Register now! Agenda 09:00 AM Registration 09:30 AM Welcome address 10:00 AM AI and its use in Chat bots for customer
Event Details
CXEX (Customer Experience Execution)
Transform the way you provide superior customer experience
Register now!
Agenda
09:00 AM
Registration
09:30 AM
Welcome address
10:00 AM
AI and its use in Chat bots for customer service
Examples and case studies – what works and what doesn’t
10:45 AM
Break
11:00 AM
Making processes simpler and lean through Robotic Process Automation (RPA)
11:45 AM
Panel Discussion: “Are the new technologies enablers of better business models / customer experience and value?”
12:30 PM
Lunch
01:30 PM
Developing a customer experience (CX) culture as a discipline: Cases from APAC region
02:15 PM
Creating sustainable business models focused on customer experience in the increasingly volatile economic environment
03:00 PM
Unveiling of COPC Annual Salary Benchmarking Survey 2018
03:15 PM
Closing remarks
03:30 PM
End
Time
(Thursday) 9:00 am
Location
Courtyard by Marriott Mumbai International Airport
CTS 215 Opp. Carnival Cinemas, Andheri - Kurla Road, Andheri East, Mumbai, Maharashtra 400059, India
Organizer
COPC Inc. IndiaShreekant Vijaykar svijaykar@copc.com
Event Details
Register now to join us for this half day executive seminar to share experiences and learn best practices in the deployment of AI and chatbots. Find out how AI
Event Details
Register now to join us for this half day executive seminar to share experiences and learn best practices in the deployment of AI and chatbots. Find out how AI is impacting COPC Inc. clients around the region.
Learn from COPC’s practical examples and real-life case studies from our clients and engage in peer-to-peer networking and knowledge sharing with no sponsors and no vendor presentations.
Focus on the needs of senior-level managers in customer experience, contact centers, e-commerce and retail.
AGENDA
12:00 PM
Registration
12:30 PM
Lunch and Networking
01:30 PM
Welcome Address
01:45 PM
Chatbots and AI: COPC Inc. shares best practices and client case studies
02:30 PM
Client presentation 1: Digital customer experience
03:15 PM
Break and Networking
03:45 PM
Client presentation 2: Digital channel deployment case study
04:30 PM
Wrap Up and End
Time
(Wednesday) 12:00 pm
Location
Copthorne King's Hotel Singapore
Copthorne King's Hotel Singapore, 403 Havelock Rd, Singapore 169632
Organizer
COPC Inc. APACMs. Lay-Pheng Ng lpheng@copc.com
Event Details
Register now to join us for this half day executive seminar to share experiences and learn best practices in the deployment of AI and chatbots. Find out how AI is
Event Details
Register now to join us for this half day executive seminar to share experiences and learn best practices in the deployment of AI and chatbots. Find out how AI is impacting COPC Inc. clients around the region.
Learn from COPC’s practical examples and real-life case studies from our clients and engage in peer-to-peer networking and knowledge sharing with no sponsors and no vendor presentations.
Focus on the needs of senior-level managers in customer experience, contact centers, e-commerce and retail.
AGENDA
12:00 PM
Registration
12:30 PM
Lunch and Networking
01:30 PM
Welcome Address
01:45 PM
Chatbots and AI: COPC Inc. shares best practices and client case studies
02:30 PM
Client presentation 1: Digital customer experience
03:15 PM
Break and Networking
03:45 PM
Client presentation 2: Digital channel deployment case study
04:30 PM
Wrap Up and End
Time
(Friday) 12:00 pm
Location
Joy Nostalg Hotel & Suites Manila
Joy~Nostalg Hotel & Suites Manila, Joy-Nostalg Center, 17 ADB Ave, San Antonio, Pasig, Metro Manila, Philippines
Organizer
COPC Inc. APACMs. Lay-Pheng Ng lpheng@copc.com
Event Details
Register now to join us for this half day executive seminar to share experiences and learn best practices in the deployment of AI and chatbots. Find out how AI is
Event Details
Register now to join us for this half day executive seminar to share experiences and learn best practices in the deployment of AI and chatbots. Find out how AI is impacting COPC Inc. clients around the region.
Learn from COPC’s practical examples and real-life case studies from our clients and engage in peer-to-peer networking and knowledge sharing with no sponsors and no vendor presentations.
Focus on the needs of senior-level managers in customer experience, contact centers, e-commerce and retail.
Lunch Seminar Agenda
12:00 PM: Registration
12:30 PM: Lunch and Networking
01:30 PM: Welcome Address
01:45 PM: Chatbots and AI: COPC Inc. shares best practices and client case studies
02:30 PM: Client presentation 1: Digital customer experience
03:15 PM: Break and Networking
03:45 PM: Client presentation 2: Digital channel deployment case study
04:30 PM: Wrap Up and End
Time
(Wednesday) 12:00 pm
Location
Pullman Bangkok Grande Sukhumvit
Pullman Bangkok Grande Sukhumvit, 30 Soi Sukhumvit 21, Khwaeng Khlong Toei Nuea, Khet Watthana, Krung Thep Maha Nakhon 10110, Thailand
Organizer
COPC Inc. APACMs. Lay-Pheng Ng lpheng@copc.com
june
Event Details
COPC Inc. will host a booth at Customer Contact Week, June 18-22, 2018. Customer Contact Week, formerly Call Center Week, is the largest show in North America for the customer
Event Details
COPC Inc. will host a booth at Customer Contact Week, June 18-22, 2018. Customer Contact Week, formerly Call Center Week, is the largest show in North America for the customer contact industry. More information coming soon.
Time
june 18 (Monday) - 22 (Friday)
Location
The Mirage Hotel
3400 Las Vegas Blvd South Las Vegas NV 89109
Organizer
Customer Contact Week hosted by IQPC
Event Details
Closing the Gap between Internal Quality Measurement and Customer Satisfaction In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous
Event Details
Closing the Gap between Internal Quality Measurement and Customer Satisfaction
In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as a strategy to ensure their customers receive great customer experiences.
Join Ian Aitchison, CEO COPC Asia Pacific Region, as we discuss how the best companies in the world link quality to customer satisfaction and make sure they have their metrics aligned to drive customer experience improvements.
12.15pm
Registration
12.30pm
Lunch, main course
12.45pm
Welcome and Introduction
13.00pm
Dessert
13.10pm
Closing the gap between internal quality measurement and customer satisfaction
13.30pm
Q&A Open Discussion
13.45pm
Wrap up & Finish
Seminar Fee:
$59 +GST including Lunch
(COPC Inc. clients receive a 10% discount)
Time
(Wednesday) 12:15 pm
Location
Rydges Auckland
59 Federal Street Auckland, New Zealand 1010
Organizer
COPC Inc. AUSLay-Pheng Ng lpheng@copc.com