COPC Inc. Events Calendar

CXEX (Customer Experience Execution)
Transform the way you provide superior customer experience
Register now!

Agenda

09:00 AM:
Registration

09:30 AM:
Welcome address

10:00 AM:
AI and its use in Chat bots for customer service
Examples and case studies – what works and what doesn’t

10:45 AM:
Break

11:00 AM:
Making processes simpler and lean through Robotic Process Automation (RPA)

11:45 AM:
Panel Discussion: “Are the new technologies enablers of better business models / customer
experience and value?”

12:30 PM:
Lunch

01:30 PM:
Developing a customer experience (CX) culture as a discipline: Cases from APAC region

02:15 PM:
Creating sustainable business models focused on customer experience in the increasingly volatile
economic environment

03:00 PM:
Unveiling of COPC Annual Salary Benchmarking Survey 2018

03:15 PM:
Closing remarks

03:30 PM:
End

CXEX (Customer Experience Execution)
Transform the way you provide superior customer experience
Register now!

AGENDA

09:00 AM
Registration

09:30 AM
Welcome address

10:00 AM
AI and its use in Chat bots for customer service
Examples and case studies – what works and what doesn’t

10:45 AM
Break

11:00 AM
Making processes simpler and lean through Robotic Process Automation (RPA)

11:45 AM
Panel Discussion: “Are the new technologies enablers of better business models / customer experience and value?”

12:30 PM
Lunch

01:30 PM
Developing a customer experience (CX) culture as a discipline: Cases from APAC region

02:15 PM
Creating sustainable business models focused on customer experience in the increasingly volatile economic environment

03:00 PM
Unveiling of COPC Annual Salary Benchmarking Survey 2018

03:15 PM
Closing remarks

03:30
End

CXEX (Customer Experience Execution)
Transform the way you provide superior customer experience
Register now!

Agenda

09:00 AM
Registration

09:30 AM
Welcome address

10:00 AM
AI and its use in Chat bots for customer service
Examples and case studies – what works and what doesn’t

10:45 AM
Break

11:00 AM
Making processes simpler and lean through Robotic Process Automation (RPA)

11:45 AM
Panel Discussion: “Are the new technologies enablers of better business models / customer experience and value?”

12:30 PM
Lunch

01:30 PM
Developing a customer experience (CX) culture as a discipline: Cases from APAC region

02:15 PM
Creating sustainable business models focused on customer experience in the increasingly volatile economic environment

03:00 PM
Unveiling of COPC Annual Salary Benchmarking Survey 2018

03:15 PM
Closing remarks

03:30 PM
End

Register now to join us for this half day executive seminar to share experiences and learn best practices in the deployment of AI and chatbots.  Find out how AI is impacting COPC Inc. clients around the region.

Learn from COPC’s practical examples and real-life case studies from our clients and engage in peer-to-peer networking and knowledge sharing with no sponsors and no vendor presentations.

Focus on the needs of senior-level managers in customer experience, contact centers, e-commerce and retail.

AGENDA

12:00 PM
Registration

12:30 PM
Lunch and Networking

01:30 PM
Welcome Address

01:45 PM
Chatbots and AI: COPC Inc. shares best practices and client case studies

02:30 PM
Client presentation 1: Digital customer experience

03:15 PM
Break and Networking

03:45 PM
Client presentation 2: Digital channel deployment case study

04:30 PM
Wrap Up and End

Register now  to join us for this half day executive seminar to share experiences and learn best practices in the deployment of AI and chatbots.  Find out how AI is impacting COPC Inc. clients around the region.

Learn from COPC’s practical examples and real-life case studies from our clients and engage in peer-to-peer networking and knowledge sharing with no sponsors and no vendor presentations.

Focus on the needs of senior-level managers in customer experience, contact centers, e-commerce and retail.

AGENDA

12:00 PM
Registration

12:30 PM
Lunch and Networking

01:30 PM
Welcome Address

01:45 PM
Chatbots and AI: COPC Inc. shares best practices and client case studies

02:30 PM
Client presentation 1: Digital customer experience

03:15 PM
Break and Networking

03:45 PM
Client presentation 2: Digital channel deployment case study

04:30 PM
Wrap Up and End

Register now to join us for this half day executive seminar to share experiences and learn best practices in the deployment of AI and chatbots.  Find out how AI is impacting COPC Inc. clients around the region.

Learn from COPC’s practical examples and real-life case studies from our clients and engage in peer-to-peer networking and knowledge sharing with no sponsors and no vendor presentations.

Focus on the needs of senior-level managers in customer experience, contact centers, e-commerce and retail.

Lunch Seminar Agenda
12:00 PM: Registration
12:30 PM:  Lunch and Networking
01:30 PM:  Welcome Address
01:45 PM:  Chatbots and AI: COPC Inc. shares best practices and client case studies
02:30 PM:  Client presentation 1: Digital customer experience
03:15 PM:  Break and Networking
03:45 PM:  Client presentation 2: Digital channel deployment case study
04:30 PM:  Wrap Up and End

COPC Inc. will host a booth at Customer Contact Week, June 18-22, 2018. Customer Contact Week, formerly Call Center Week, is the largest show in North America for the customer contact industry. More information coming soon.

Closing the Gap between Internal Quality Measurement and Customer Satisfaction 

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as a strategy to ensure their customers receive great customer experiences.

Join Ian Aitchison, CEO COPC Asia Pacific Region, as we discuss how the best companies in the world link quality to customer satisfaction and make sure they have their metrics aligned to drive customer experience improvements.

12.15pm
Registration

12.30pm
Lunch, main course

12.45pm
Welcome and Introduction

13.00pm
Dessert

13.10pm
Closing the gap between internal quality measurement and customer satisfaction

13.30pm
Q&A Open Discussion

13.45pm
Wrap up & Finish

Register now!

Seminar Fee:

$59 +GST including Lunch
(COPC Inc. clients receive a 10% discount)