february 2018

wed28feb12:15 pm1:45 pmCOPC Inc. and Auscontact Lunch SeminarCOPC and Auscontact Lunch SeminarVibe Savoy Hotel - Melbourne, 630 Little Collins St, Melbourne VIC 3000, Australia

Event Details

Closing the Gap between Internal Quality Measurement and Customer Satisfaction 

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as a strategy to ensure their customers receive great customer experiences.

Join Ian Aitchison, CEO COPC Asia Pacific Region, as we discuss how the best companies in the world link quality to customer satisfaction and make sure they have their metrics aligned to drive customer experience improvements.

12.15pm – Registration
12.30pm – Lunch, main course
12.45pm – Welcome and Introduction
13.00pm – Dessert
13.10pm – Closing the gap between internal quality measurement and customer satisfaction
13.30pm – Q&A Open Discussion
13.45pm – Wrap up & Finish

Register now!

Seminar Fee:

$59 +GST including Lunch
(Auscontact Association members & COPC Inc. clients receive a 10% discount)


(Wednesday) 12:15 pm - 1:45 pm


630 Little Collins St, Melbourne VIC 3000, Australia


COPC & Auscontact AssociationMs. Lay-Pheng Ng lpheng@copc.com