march 2020

thu26mar10:30 amCOPC Inc. Webinar
Best Practices for
WAH Operations

Event Details

 

Click here to download the slides for this past event.

 
COPC Inc. has gained substantial experience by consulting best-in-class organizations, globally, and has seen many examples of both effective and not so effective Work-At-Home (WAH) approaches. We are happy to share our experience within the industry to serve its commitment towards shaping industry best practices to help organizations design processes for customer success.
 
Topics include:

  • Work-At-Home, a highly sought solution for customer experience operations
  • Maintaining an ongoing and balanced ratio of Work-At-Home and in-office employees
  • Setting up operational and organizational processes for Work-At-Home operations
  • Performance management for Work-At-Home employees
  • Common pitfalls of Work-At-Home practices in CX operations
  • Questions & Answers related to design, deployment and management of Work-At-Home operations

 
Benefits of joining:

  • Learn from industry experts who have experience in consulting, auditing and pioneering the development of world-class service journeys
  • Find out about best practices within the industry
  • Get your questions answered as they relate to Work-At-Home operations

 

Time

(Thursday) 10:30 am IST

Organizer

COPC Inc. Contact:Anup Kumar ~ akumar@COPC.com ~ +91 9716528991

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