may 2021

wed19may10:00 amCOPC Inc. Webinar: The State of the Vendor Management Organization

Event Details


  • Leading brands that outsource contact center services are reprioritizing their vendor management objectives this year. Join us as we, along with leaders from Hilton and USAA, dive into the latest State of Vendor Management research to review new priorities during a live, one-hour online discussion.

  • DATE: Wednesday, May 19, 2021
    TIME: 10:00 AM U.S. Central Standard Time
    FORMAT: Live Virtual Webinar via Zoom

  • Improving customer experience continues to be a top priority for vendor management organizations, according to our latest global research, the CXMB Series 2020 Corporate Edition, produced in conjunction with Execs In The Know.

  • In this free one-our webinar, you’ll learn:
    • The rapid acceleration of revising outsourcing requirements, contracts and reevaluating supplier capabilities and footprint that best serves this new normal
    • How new cost structure impacts your previous structured pricing components
    • Practices for optimizing virtual management and supplier business planning


  • As an attendee, your organization will be eligible for a free 30-minute session with a COPC Inc. consultant to discuss your vendor management priorities.

    James Cammareri
  • Time

    (Wednesday) 10:00 am