september 2020

thu17sep11:00 amCOPC Inc. Webinar
Customer Experience in Australian Banking

Event Details

 

  • The COPC Inc. CX Research team has recently completed the 5th Annual Australian Banking CX Survey. Join us for a 45-minute complimentary webinar where Alex Boland, COPC Inc. Director of ANZ Operations will preview, share findings from the study, and answer questions in a live Q&A session.
  •  

  • DATE:
    Thursday, September 17, 2020
    TIME:
    11:00 AM AEST
     
    DOWNLOAD THE PRESENTATION
     

  • This webinar will provide data and findings related to items such as:
    • Net Promoter Score
    • Customer Effort Score
    • First Contact Resolution
    • Channel Usage
    • Self-Service Technology Usage
    • Customer Satisfaction

     

  • CONTACT:
    Alex Boland
    aboland@COPC.com
  • Time

    (Thursday) 11:00 am AEST

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