april 2021

wed28apr11:30 am3:00 pmExecs In The Know Virtual Event - Customer Response Summit

Event Details


  • COPC Inc. Vendor Management Panel:
    The Importance of Research to the Modern Customer Experience Executive

    April 28, 2021
    11:30 AM PDT / 2:30 PM EDT
  • Every year, leading research firms such as Forrester, Gartner and COPC Inc. conduct and share insights and findings from industry studies, market analyses, workforce studies and privately sponsored research. Are the outputs from these efforts simply interesting, or do they help shape your customer experience (CX) strategy? Please join us for an in-depth discussion among a panel of CX leaders, led by Fancy Mills, COPC Inc. Product Marketing and Content Leader, as they share how to use industry research to better:
    • Inform your business decisions and CX strategies
    • Shape the design of future products and services
    • Transform insights into initiatives
    • Benchmark your own operations against other CX leaders and innovators

    Customer Response Summit Registration & Information

  • COPC Inc. Coffee Talk:
    State of Vendor Management

    April 28, 2021
    12:00 PM PDT / 3:00 PM EDT
  • 2020 served up the most unusual situation for vendor managers and their outsourced partners. We dusted off business continuity plans we never imagined needing and experienced a drastic unplanned shift to work-from-home staffing models. As we shift into 2021, things are starting to settle down, and we now have a better picture of the lasting effects of the pandemic on business models and performance stability. So now, what should be the top priorities of focus for vendor management teams?
  • Join Kyle Kennedy, the Chief Operating Officer of COPC Inc., as he leads an interactive and engaging Coffee Talk session focused on the current State of Vendor Management and the key priorities and challenges facing the industry. We will focus on variety of vendor management priorities for 2021, including:
    • Outsourcing requirements
    • Cost structure
    • Optimizing virtual management
    • Impact and implications of Impact Sourcing

    Customer Response Summit Registration & Information

    James Cammareri
  • Time

    (Wednesday) 11:30 am - 3:00 pm