The Global Leader in Customer Experience Consulting

Consulting, training, certification and research that transform operations to deliver exceptional customer experiences

COPC Client Logo United
COPC Client Logo American Express
COPC Client Logo Intuit
COPC Client Logo Airbnb
COPC Client Logo Meta
COPC Client Logo Microsoft


Upcoming Global Training Classes

COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.

A Clear Process for Customer Experience Improvement

COPC assesses your organization with a thorough customer experience program audit and evaluation


Thorough CX Program Audit and Evaluation

Assess the strategy, design, and performance of your existing CX program to determine opportunities for customer-first improvements.
Our Services
COPC works to transform your organization through implementation of targeted recommendations.


Implementation of Targeted Recommendations

Transform your CX program with a targeted performance improvement plan, along with implementation guidelines and metrics.
Our Services
COPC works toward enabling your organization – setting you up for success through continuous improvement.


Setup for Success through Continuous Improvement

Enable sustained improvement by providing professional development, operational guides, and industry leading certification.
Our Services

CX expertise

Dedicated to Improving the Customer Experience on a Global Scale

COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement.

Our History