The Global Leader in Customer Experience Consulting
Consulting, training, certification and research that transform operations to deliver exceptional customer experiences
classes
Upcoming Global Training Classes
COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.
Effective operations are the heart of exceptional customer experience.
The customer experience is the sum of all the touchpoints that a customer has with your company. Customer contact with your company used to be primarily at the call center or in person. Today, that point of contact could be anything from an email, live chat, a mobile application, or an online experience.
Consulting
Maximize your CX operations to provide a superior customer experience. Learn more about our consulting, training and certification services for customer experience management.Certification
Verify and validate your organization’s performance levels. Get certified by COPC to the CX Standard.Research
Providing insightful customer experience research is foundational to our work from industry leading insights to client studies and more.Training
Learn our industry best practices to improve operational performance in your call center or customer experience management program.Technology Providers
Our program recognizes technology solutions proven to deliver real business value by helping companies deploy the best practices found in the COPC CX Standard.Vendor Management
Optimize the performance of your outsourced service providers and dramatically reduce your total cost of ownership.A Clear Process for Customer Experience Improvement
Assess
Thorough CX Program Audit and Evaluation
Transform
Implementation of Targeted Recommendations
Enable
Setup for Success through Continuous Improvement
CX expertise
Dedicated to Improving the Customer Experience on a Global Scale
COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement.
Read the latest from our Blog.
Contact Center Coaching to Improve CSAT
A Foundation for Exceptional Digital Self-Service Design
Using Channel Strategy to Influence Customer Satisfaction
Service Level – Are You Measuring it the Wrong Way?
Using a Balanced Scorecard for Performance Management
The Growing Role of Artificial Intelligence in the Customer Experience Industry
Contact Center Team Leaders: The Key To Engaged and Motivated Employees
Choosing Between CSAT, NPS or CES: Why it Does Not Matter
COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience
