
Employee Engagement Research
Download research that provides CX leaders with insights about contact center staff satisfaction and the drivers of employee engagement.

Global Benchmarking Series
Access reports that provide insights about timely issues, strategies and trends affecting contact centers and customer experience operations.
Gain an Edge with Premium Benchmarking Dashboards
Don’t leave your performance to guesswork. The COPC Premium Benchmarking Dashboards provide real-time access to the data and insights you need to outpace the competition. Compare your metrics against global standards, identify performance gaps, and take decisive action with confidence.

Employee Engagement Research Series | New Zealand Report
January 23, 2024

Employee Engagement Research Series | Australia Report
January 19, 2024

Employee Engagement Research Series | Southeast Asia Report
January 12, 2024

Employee Engagement Research Series | India Report
January 12, 2024

Employee Engagement Research Series | Philippines Report
January 12, 2024

Employee Engagement Research Series | South Africa Report
January 5, 2024

Employee Engagement Research Series | United Kingdom Report
January 5, 2024

Employee Engagement Research Series | Middle East and North Africa Report
January 5, 2024

Employee Engagement Research Series | Latin America Report
December 20, 2023

Employee Engagement Research Series | Canada Report
December 19, 2023

Employee Engagement Research Series | United States Report
December 19, 2023

Employee Engagement Research Series | In-Center vs. WAH Staff Global Report
December 15, 2023

Employee Engagement Research Series | BPOs vs. In-House Global Report
December 13, 2023

Employee Engagement Research Series | Global Report