Class Listings
COPC Inc. offers a robust contact center and CX operations management training program. All courses are based on the COPC CX Standard, delivering sustained operational excellence.
Stay Ahead in CX: Sign Up for Training Updates Today
Co-Created Course with CDI: Scaling AI Agents from a CX Perspective
Foundations in AI for CX
Turn AI's potential into actionable solutions with a results-driven approach to adopting new technology, scaling initiatives, and crafting strategies that build loyalty and deliver lasting value.
Service Journey Thinking
Reduce customer effort, improve satisfaction and enhance loyalty by analyzing the cumulative effects of all channels impacting CX.
Customer Experience Operations
Achieve and sustain operational excellence using the best practices, metrics and improvement approaches in the COPC CX Standard.