Class Listings
COPC Inc. offers a robust contact center and CX operations management training program. All courses are based on the COPC CX Standard, delivering sustained operational excellence.
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Co-Created Course with CDI: Scaling AI Agents from a CX Perspective
Foundations in AI for CX
Turn AI's potential into actionable solutions with a results-driven approach to adopting new technology, scaling initiatives, and crafting strategies that build loyalty and deliver lasting value.
Lean Six Sigma for Contact Centers Green Belt
Elevate operational processes by eliminating waste and reducing variation that will empower teams, streamline operations and enhance CX.
Lean Six Sigma for Contact Centers Yellow Belt
Elevate operational processes by eliminating waste and reducing variation that will empower teams, streamline operations and enhance CX.