Class Listings
COPC Inc. offers a robust contact center and CX operations management training program. All courses are based on the COPC CX Standard, delivering sustained operational excellence.
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Co-Created Course with CDI: Scaling AI Agents from a CX Perspective
Foundations of Workforce Management
Demystify WFM fundamentals and discover why the basics of workforce management are essential for delivering excellent customer service and achieving operational success.
Workforce Management
Balance customer demand, costs and employee needs with proven approaches in forecasting, planning, scheduling and real-time management.
High-Performance Management Techniques
Equip frontline management with practical tools, strategies and processes to measure, monitor and improve their teams' performance.
Data Analysis for Contact Centers
Apply real-world data analytic skills to your CX operations to draw accurate conclusions and implement the right action plans.
Quality Management
Transform quality programs into a trusted asset that drives higher CX, better business results and lasting ROI.