Class Listings
COPC Inc. offers a robust contact center and CX operations management training program. All courses are based on the COPC CX Standard, delivering sustained operational excellence.
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Co-Created Course with CDI: Scaling AI Agents from a CX Perspective
Workforce Management
Balance customer demand, costs and employee needs with proven approaches in forecasting, planning, scheduling and real-time management.
High-Performance Management Techniques
Equip frontline management with practical tools, strategies and processes to measure, monitor and improve their teams' performance.
Data Analysis for Contact Centers
Apply real-world data analytic skills to your CX operations to draw accurate conclusions and implement the right action plans.
Quality Management
Transform quality programs into a trusted asset that drives higher CX, better business results and lasting ROI.