Webinar Series
COPC Connect
COPC Connect is a weekly conversation with COPC practitioners and guests from various industries, unpacking the real challenges and opportunities behind AI adoption, shifting customer expectations, and performance management. 40 minutes of field-tested insights, followed by open Q&A.
COPC Connect Webinar Episodes
Across four seasons, COPC will cover where AI genuinely helps in the contact center, how customer expectations are changing, what it takes to build and keep a strong team, and how to manage performance that holds up under real pressure.
Every Friday, 4:00–4:45 PM SGT (UTC+8)
Register for the Upcoming Episode
Details & Timing
S1: E1
Driving CX With AI: Where To Begin
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S1: E2
Building Customer Facing Tech with a Personality
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S1: E3
The Agent Assist Opportunity
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S1: E4
Changing Roles and Spans in Contact Centres Because of AI
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S1: E5
Getting the ROI on Your AI-Native Quality Programme
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S1: E6
AI Role Play Simulation in Contact Centre Training
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S1: E7
Artificial Intelligence in Corporate Wellness Programs
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S1: E8
Building Together: AI and People in Southeast Asia's Contact Centre Industry
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S1: E9
Measuring AI Performance in the Contact Centre
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S1: E10
Knowledge Management for AI:
Knowledge Management for AI:
The Definitive Guide
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S1: E11
AI-Powered Transcript Analytics:
AI-Powered Transcript Analytics:
The New Quality Listening Post
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