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May 22, 2018
COPC Inc. and Execs In The Know Publish Customer Experience Research for Financial Services
Nearly 57% of surveyed customers reported moving some or all of their business as a result of a poor customer care...
April 4, 2018
Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series
Findings show that only about one-third of respondents felt their company offered support in all the channels their customers want...