COPC^® Upskill Training Release 8.0 | Frequently Asked Questions

If your contact information has changed since you achieved certification, please email training@copc.com with your updated information.

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COPC® Training Center

Your COPC® Upskill Training tuition is USD 499 before April 10. Tuition will increase to USD 599 on April 11.

Tuition should be paid online by credit card. We accept Visa, Mastercard and American Express. Your purchase includes:

• Access to on-demand training
• Two exam attempts to certify your knowledge
• Digital certificate/badge of achievement with successful completion of the exam by August 31, 2026

While our proprietary materials are accessible during your course access, by policy, they are not downloadable.

You will need a secure internet connection and a computer. We strongly suggest using a computer and not a smartphone for a better training experience.

The final deadline to finish training and two exam attempts is August 31, 2026. We recommend taking the first exam by August 17 to allow enough time to review the materials again before attempting the second exam if you don’t score 90% or higher on the first try.

This digital training is available on demand through the COPC Inc. Training Center and is available 24 x 7.

You should plan to spend three hours completing the training and two exams (if a second exam attempt is needed) by August 31, 2026. We suggest completing the first exam attempt by August 17. This will allow enough time to review the materials again before moving on to the second attempt if you do not score 90% or higher on the first attempt.

Please avoid multitasking during your training and set aside time to review the materials as many times as needed until you are confident to proceed with testing.

The test (and the retest if needed) has a one-hour time limit and includes 25 true/false and multiple-choice questions. You may change your answers and bookmark questions for review at any time before submission, but you cannot change answers after submission.

Learners who do not achieve 90% or higher on the initial exam will receive instructions and a link to complete a retest. The retest follows the same format and requirements as the initial exam.

If you have any questions during testing, please email Laura Dewing at ldewing@copc.com.

The exam is open-book. You may refer to the COPC CX Standard Release 8.0 and your training materials at any time during the test. You may also have additional browser tabs or windows open as needed. We recommend a thorough review of the training materials provided before taking the exam.

Download the COPC CX Standard Release 8.0
See the Key Updates at a Glance

You will have two exam attempts to achieve a score of 90% or higher to earn the Certified Customer Experience (CX) Performance Leader designation.

Learners who do not achieve 90% or higher on the initial exam will receive instructions and a link to complete a retest. 

Your Release 8.0 Upskill Training purchase includes two exam attempts. If you do not pass the first attempt, we recommend thoroughly reviewing the training materials again before attempting the second exam.

Both attempts will expire on August 31, 2026.

You will not have access to the questions you missed. Please email ldewing@copc.com if you have questions.

You will earn the designation of Certified Customer Experience (CX) Performance Leader, a digital certificate and badge of achievement that can be shared on social media and included in your email signature.

If you need technical support during your training session, please email training@copc.com.

If you need technical support during your exam session, please email ldewing@copc.com.

Do not be discouraged. You can register for one of our COPC® Best Practices for Customer Experience Operations training courses offered globally. Check the link for the class schedule.