COPC Standards

A collection of performance management frameworks for customer experience operations

COPC Inc. Blog

Sharing knowledge, ideas, events and thought leaders about managing the customer experience 

White Papers

Read our white papers about best practices in quality, CX operations, and vendor management 

Case Studies

Learn about how our clients have improved customer satisfaction, increased revenue and reduced costs


Read about our services for call centers, CX operations, and vendor management organizations 


View our videos about improving the customer experience and our certification process 


Discover our original research about trends in customer experience, including industry-specific findings


See our global calendar of customer experience events and tradeshows