Resources

COPC Standards

A collection of performance management frameworks for customer experience operations

COPC Inc. Blog

Sharing knowledge, ideas, events and thought leaders about managing the customer experience 

White Papers

Read our white papers about best practices in quality, CX operations, and vendor management 

Case Studies

Learn about how our clients have improved customer satisfaction, increased revenue and reduced costs

Brochures

Read about our services for call centers, CX operations, and vendor management organizations 

Videos

View our videos about improving the customer experience and our certification process 

Research

Discover our original research about trends in customer experience, including industry-specific findings

Events

See our global calendar of customer experience events and tradeshows