Resources

Webinar & Events Calendar

Our global calendar of customer experience webinars and events

Blog

Our thought leaders managing the customer experience and sharing knowledge, ideas and events

Research

Our original research about trends in customer experience and industry-specific findings

COPC Standards

Our collection of performance management frameworks for customer experience operations

Case Studies

Our work with clients and their improved customer satisfaction, increased revenue and reduced costs 

Brochures

Our services for call centers, CX operations and vendor management organizations 

White Papers

Our white papers about best practices in quality, CX operations and vendor management

Videos

Our videos about improving the customer experience and our certification process