We provide consulting, training and certification to help companies boost performance and improve the customer experience.
See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume.
Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc.
The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the Standard today.
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Our global calendar of customer experience webinars and events
Our thought leaders managing the customer experience and sharing knowledge, ideas and events
Our original research about trends in customer experience and industry-specific findings
Our collection of performance management frameworks for customer experience operations
Our work with clients and their improved customer satisfaction, increased revenue and reduced costs
Our services for call centers, CX operations and vendor management organizations
Our white papers about best practices in quality, CX operations and vendor management
Our videos about improving the customer experience and our certification process