Understand our Services for Customer Experience Operations

Whether you are a long-term client or new to COPC Inc., we can design a performance improvement solution to solve any operational issue affecting the customer experience.

Download our brochures to learn about our many services for improving your CX operations.

Training

  • Mastering Workforce Management

    An overview of COPC® Mastering Workforce Management training

  • Best Practices for Quality Management

    An overview of the COPC® Best Practices for Quality Management workshop

  • Data Analysis for Contact Centers

    An overview of COPC® Data Analysis for Contact Centers training

  • Service Journey Thinking

    An overview of COPC® Service Journey Thinking training and our proven approach to improving the customer experience

  • Best Practices for Vendor Management Organizations

    An overview of COPC® Best Practices for Vendor Management Organizations (VMOs) training

  • Lean Six Sigma for Contact Centers

    An overview of COPC® Lean Six Sigma Yellow Belt and Green Belt training specific to contact centers

  • High Performance Management Techniques Training

    An overview of COPC® High Performance Management Techniques (HPMT) training

  • Online Contact Center Management Training

    An overview of COPC® Contact Center Management Training, an individual, self-paced online training program

  • Best Practices for Customer Experience Operations

    An overview of COPC® Best Practices for Customer Experience (CX) Operations training

Services

  • Approved Technology Provider Program

    An overview of the ATP program which recognizes technology solutions that deploy the best practices found in the COPC Customer Experience (CX) Standard

  • COPC Inc. Indirect Procurement Standard and Certification

    A performance management system for indirect procurement operations

  • COPC Inc. CX Services Overview

    A comprehensive review of Customer Experience (CX) services that help companies create customer advocates and successful operations

  • COPC Inc. Contract Review

    A summary of how a COPC Contract Review can ensure companies have contracts with suppliers that ensure high levels of service at the appropriate price

  • Benchmark Review - Forecasting, Staffing, and Scheduling

    An overview of how a benchmark review would be conducted for forecasting, staffing, and scheduling

  • Benchmark Review - Quality

    An overview of how a benchmark review would be conducted specifically for the quality process

  • Benchmark Review - Recruiting, Hiring, and Training

    An overview of how a benchmark review would be conducted for the areas of recruiting, hiring, and training

  • Certification Services

    An overview of the COPC Inc. certification process

  • COPC Inc. Benchmark Review

    An overview of our work to assess your customer operations, including features and benefits of this service

  • Strategic Sourcing for VMOs

    A detailed review of consulting services that help vendor management organizations (VMOs) with all sourcing activities for any type of customer contact operation

  • Performance Improvement Services for Customer Operations

    An overview of COPC Inc. performance improvement consulting services

  • COPC Inc. Services for Retail

    An overview of COPC Inc. customer experience services for the retail industry

  • COPC Inc. Services for Travel

    An overview of COPC Inc. customer experience services for the travel industry