COPC Inc. Webinar:
Improving the Effectiveness of Chat
Novemeber 4, 2020

Learn the different implementations of chat and how to measure them. Click here to watch the video.

COPC Inc. Webinar:
WFM: The Glue for Successful
(Work-At-Home) Operations
October 21, 2020

Click here to learn how WFM teams help strike the right balance between the needs of the customer, business and staff.

COPC Inc. Webinar:
Quality Programs with High ROI – Part II
October 14, 2020

Watch the video here to learn how to use actionable data and effective tools for successful Quality Programs.

COPC Inc. Webinar:
CUIKA: How Reliable is Your Data?
October 7, 2020

Click here to learn how the CUIKA method (Collected, Usable, Integrity, Knowledgeable, Actions) can help verify the reliability and accuracy of data.

COPC Inc. Webinar:
Service Journey ThinkingSM
September 30, 2020

Learn how to link frontstage and backstage operational activities to identify performance gaps and enhance customer loyalty. Click here to watch the full video.

COPC Inc. Webinar:
CX in Australian Banking
September 17, 2020

Watch the presentation here on the 5th Annual Australian Banking CX Survey with new findings on net promoter scores, channel usage, first contact resolutions and much more.

COPC Inc. Webinar:
Tackling Workforce Management
from the Top
August 19, 2020

A session for non-WFM people to learn how WFM impacts service, efficiency and customer experience. Click here to watch the full video.

COPC Inc. Webinar:
Driving Performance with the
COPC CX Standard for VMOs
August 5, 2020

Click here to learn best practices on how to build and optimize a Vendor Management Organization.

COPC Inc. Webinar:
Best Practices for
Work-At-Home Operations
August 5, 2020

Click here to view the full video and learn how to maintain efficient Work-At-Home programs.

COPC Inc. Webinar:
Lean Six Sigma for CX Operations
July 22, 2020

Click here to learn how your organization can achieve and sustain operational excellence using the principles of Lean Six Sigma.

COPC Inc. Webinar:
Quality Programs with High ROI – Part I
July 15, 2020

Click here to watch our experts share practical approaches for transforming any QA program into a business intelligence powerhouse.

COPC Inc. Webinar:
Recruiting and Hiring That Works
July 8, 2020

Recruiting, hiring and training the right individuals has a profound impact on operational success.  Click here to view our presentation with best practices for an effective hiring process with meaningful metrics.

COPC Inc. Webinar:
Service Journey Thinking
June 24, 2020

Click here for the full presentation and learn our comprehensive approach to helping brands improve customer satisfaction and loyalty throughout the service journey.

COPC Inc. Webinar:
SOCAP
May 7, 2020

Click here to see the full presentation with insight and advice on the future of Work-At-Home programs.