COPC Inc. Webinar:
Tackling Workforce Management
from the Top
August 19, 2020

A session for non-WFM people to learn how WFM impacts service, efficiency and customer experience. Click here to
watch the full video.

COPC Inc. Webinar:
Driving Performance with the
COPC CX Standard for VMOs
August 5, 2020

Click here to learn best practices on how to build and optimize a Vendor Management Organization.

COPC Inc. Webinar:
Best Practices for
Work-At-Home Operations
August 5, 2020

Click here to view the full video and learn how to maintain efficient Work-At-Home programs.

COPC Inc. Webinar:
Lean Six Sigma for CX Operations
July 22, 2020

Click here to learn how your organization can achieve and sustain operational excellence using the principles of Lean Six Sigma.

COPC Inc. Webinar:
Quality Programs With High ROI
July 15, 2020

Click here to watch our experts share practical approaches for transforming any QA program into a business intelligence powerhouse.

COPC Inc. Webinar:
Recruiting and Hiring That Works
July 8, 2020

Recruiting, hiring and training the right individuals has a profound impact on operational success.  Click here to view our presentation with best practices for an effective hiring process with meaningful metrics.

COPC Inc. Webinar:
Service Journey Thinking
June 24, 2020

Click here for the full presentation and learn our comprehensive approach to helping brands improve customer satisfaction and loyalty throughout the service journey.

COPC Inc. Webinar:
SOCAP
May 7, 2020

Click here to see the full presentation with insight and advice on the future of Work-At-Home programs.