COPC Inc. Webinar:
Introducing COPC® Best Practices for Digital Assisted CX
June 16, 2021

Take a sneak peek at our newest course, COPC® Best Practices for Digital Assisted CX! Click here to learn the best practices and pitfalls for effective design, implementation, and operation of bots and related digital systems.

COPC Inc. Webinar:
The State of the Vendor Management Organization
May 19, 2021

We spoke with leaders from Hilton and USAA about the latest vendor management research. Click here to request access to the webinar and learn the top priorities vendor management organizations should focus on in 2021.

COPC Inc. Webinar:
Quality & Customer Satisfaction
April 28, 2021

Calling all quality assurance (QA) managers and directors! Click here to learn five key quality processes that can improve customer satisfaction and positively impact the overall customer experience.

COPC Inc. Webinar:
Cracking the Code of the Customer Experience
April 21, 2021

View the webinar for real-life examples from CX leaders and the major brands they represent: Cox AutomotiveThumbtack, and Turo.

COPC Inc. Webinar:
Overview of the COPC CX Standard
April 7, 2021

Interested in learning more about the premier performance management system for contact centers? Click here to watch our webinar discussing the COPC CX Standard.

COPC Inc. Webinar:
CX Digitalization Strategy
March 17, 2021

We’ve teamed up with IV.AI to share expert guidance for developing a successful CX Digitalization Strategy. Click here to watch the webinar and to learn the key components and importance of a clear CX digital strategy.

COPC Inc. Webinar:
BPCX Operations Training Preview
January 27, 2021

Want to manage a world class customer experience organization? Get a preview of what our BPCX Training is all about and what the course includes. Click here to watch the video.

COPC Inc. Webinar:
Recruiting and Hiring Practices that Work
December 2, 2020

Click here to learn how to properly define jobs and apply meaningful metrics in your human resources department.

COPC Inc. Webinar:
Improving the Effectiveness of Chat
November 4, 2020

Learn the different implementations of chat and how to measure them. Click here to watch the video.

COPC Inc. Webinar:
WFM: The Glue for Successful
(Work-At-Home) Operations
October 21, 2020

Click here to learn how WFM teams help strike the right balance between the needs of the customer, business and staff.

COPC Inc. Webinar:
Quality Programs with High ROI – Part II
October 14, 2020

Watch the video here to learn how to use actionable data and effective tools for successful Quality Programs.

COPC Inc. Webinar:
CUIKA: How Reliable is Your Data?
October 7, 2020

Click here to learn how the CUIKA method (Collected, Usable, Integrity, Knowledgeable, Actions) can help verify the reliability and accuracy of data.

COPC Inc. Webinar:
Service Journey ThinkingSM
September 30, 2020

Learn how to link frontstage and backstage operational activities to identify performance gaps and enhance customer loyalty. Click here to watch the full video.

COPC Inc. Webinar:
CX in Australian Banking
September 17, 2020

Watch the presentation here on the 5th Annual Australian Banking CX Survey with new findings on net promoter scores, channel usage, first contact resolutions and much more.

COPC Inc. Webinar:
Tackling Workforce Management
from the Top
August 19, 2020

A session for non-WFM people to learn how WFM impacts service, efficiency and customer experience. Click here to watch the full video.

COPC Inc. Webinar:
Driving Performance with the
COPC CX Standard for VMOs
August 5, 2020

Click here to learn best practices on how to build and optimize a Vendor Management Organization.

COPC Inc. Webinar:
Best Practices for
Work-At-Home Operations
August 5, 2020

Click here to view the full video and learn how to maintain efficient Work-At-Home programs.

COPC Inc. Webinar:
Lean Six Sigma for CX Operations
July 22, 2020

Click here to learn how your organization can achieve and sustain operational excellence using the principles of Lean Six Sigma.

COPC Inc. Webinar:
Quality Programs with High ROI – Part I
July 15, 2020

Click here to watch our experts share practical approaches for transforming any QA program into a business intelligence powerhouse.

COPC Inc. Webinar:
Recruiting and Hiring That Works
July 8, 2020

Recruiting, hiring and training the right individuals has a profound impact on operational success.  Click here to view our presentation with best practices for an effective hiring process with meaningful metrics.

COPC Inc. Webinar:
Service Journey Thinking
June 24, 2020

Click here for the full presentation and learn our comprehensive approach to helping brands improve customer satisfaction and loyalty throughout the service journey.

COPC Inc. Webinar:
SOCAP
May 7, 2020

Click here to see the full presentation with insight and advice on the future of Work-At-Home programs.