Videos

We have worked with thousands of companies in the industry and we use that knowledge to help operations improve. We are a ficilitator of the sharing of best practices.

Our industry insights and recommendations for improvement focus on both improving the customer experience and reducing costs.

At COPC Inc., we work with you to improve your operational performance. This video provides an overview of the benefits of certification to one of the COPC Standards and the certification process.

Contact COPC Inc. today to learn more about how your call center, CX operation, or vendor management organization can be become certified.