Category: CX Standard, CSP

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Jiangsu Jingdong Jinke Information Technology Co., Ltd
  • RegionAPAC
  • LocationSuqian & Yangzhou, China
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJun 2022
  • Entity InfoJingdong Logistics National Customer Service Center Inbound and Digital Assisted Channel
  • Company Name

    Huawei Consumer Business Group (BG)
  • RegionNorth America
  • LocationMexico City, Mexico
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateApr 2022
  • Company Name

    Huawei Device Co., Ltd.
  • RegionAPAC
  • LocationXi'an, China
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJan 2022
  • Company Name

    Orange Guinée
  • RegionEMEA
  • LocationConakry, Guinée
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateSep 2022
  • Company Name

    Perfect Presentation Co. (2P)
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJun 2021
  • Company Name

    Shanghai Onstar Telematics Company Ltd.
  • RegionAPAC
  • LocationShanghai, China
  • StatusApplied
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJun 2021
  • Company Name

    China Mobile Online Service Company Ltd.
  • RegionAPAC
  • LocationShanghai, China
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    Conduent
  • RegionEMEA
  • LocationGronau, Germany
  • StatusProcess Recertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateSep 2021
  • Entity InfoWFM Center of Excellence Hollandsnieuwe, RCCL GTS, Pfizer, Enterprise, Vodafone KSC, Vodafone DSL, Vodafone Services, UPS, Health Equity, Humana RCC and Comp IQ
  • Company Name

    iFlytek Co. Ltd.
  • RegionAPAC
  • LocationHefei, Anhui, China
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJun 2021
  • Company Name

    Fujitsu Frontech Ltd.
  • RegionJapan
  • LocationKumagaya City
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateSep 2021
  • Company Name

    Japan Automobile Federation
  • RegionJapan
  • LocationTokyo, Osaka, Nagoya & Fukuoka
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateMar 2022
  • Company Name

    Saudi Telecom Company (STC)
  • RegionEMEA
  • LocationRiyadh & Dammam, Saudi Arabia
  • StatusCertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    Orange Mali
  • RegionEMEA
  • LocationMali, Africa
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    Orange Jordan
  • RegionEMEA
  • LocationAmman, Jordan
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateOct 2021
  • Company Name

    Sumitomo Mitsui Card Company, Ltd.
  • RegionJapan
  • LocationOsaka & Tokyo
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateDec 2021
  • Company Name

    Net One Systems Co., Ltd.
  • RegionJapan
  • LocationTokyo
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateNov 2021
  • Company Name

    Orient Corp.
  • RegionJapan
  • LocationFujimino
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateOct 2021
  • Company Name

    NTT-ME Corp.
  • RegionJapan
  • LocationTokyo, Saitama & Hokkaido
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJul 2022
  • Company Name

    SMBC Trust Bank Ltd.
  • RegionJapan
  • LocationOkinawa & Tokyo
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateFeb 2022
  • Company Name

    Orange Polska S.A.
  • RegionEMEA
  • LocationWarsaw, Poland
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateFeb 2022
  • Company Name

    Orange Côte d’Ivoire
  • RegionEMEA
  • LocationAbidjan, Côte d'Ivoire
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.0
  • Cert DateJul 2019
  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • RegionJapan
  • LocationTokyo & Fukuoka
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateOct 2021
  • Company Name

    Orange Romania S.A.
  • RegionEMEA
  • LocationBucharest, Cluj, Galati & Timisoara, Romania
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateMar 2022
  • Company Name

    Novitas Solutions, Inc.
  • RegionNorth America
  • LocationMechanicsburg, Pennsylvania & Jacksonville, Florida
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJan 2022
  • Company Name

    SMBC Nikko Securities Inc.
  • RegionJapan
  • LocationTokyo & Osaka
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateAug 2021
  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • RegionJapan
  • LocationTokyo & Osaka
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJul 2022
  • Company Name

    Mizuho Securities Co., Ltd.
  • RegionJapan
  • LocationTokyo & Osaka
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateOct 2021
  • Company Name

    KONICA MINOLTA, INC.
  • RegionJapan
  • LocationTokyo
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateMar 2022
  • Company Name

    JAL Card, Inc.
  • RegionJapan
  • LocationTokyo
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateJan 2022
  • Company Name

    Hitachi Systems, Ltd.
  • RegionJapan
  • LocationKanagawa & Osaka
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateNov 2021
  • Company Name

    FUJIFILM Service Creative Corp.
  • RegionJapan
  • LocationYokohama & Osaka
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateNov 2021
  • Company Name

    Orange Sénégal & Orange Business Services Sénégal
  • RegionEMEA
  • LocationSenegal, Africa
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.2
  • Cert DateMar 2022
  • Company Name

    Orange Tunisie
  • RegionEMEA
  • LocationTunisia, Africa
  • StatusRecertified
  • CertificationCX Standard, CSP
  • Release6.1
  • Cert DateJan 2020