Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
Company Name
Mizuho Bank, Ltd.RegionJapan
LocationYokohama & Sapporo, Japan
StatusApplied
CertificationCX Standard, CSP
Release7.0
Cert DateDec 2022
Entity InfoDirect Banking Center Help Desk, Inquiry Desk, Branch Representative Desk
Company Name
DH SSC Malaysia Sdn BhdRegionAPAC
LocationKuala Lumpur, Malaysia
StatusProcess Certified
CertificationCX Standard, CSP
Release7.0
Cert DateSep 2022
Company Name
Jiangsu Jingdong Jinke Information Technology Co., LtdRegionAPAC
LocationSuqian & Yangzhou, China
StatusCertified
CertificationCX Standard, CSP
Release6.2
Cert DateJun 2022
Entity InfoJingdong Logistics National Customer Service Center Inbound and Digital Assisted Channel
Company Name
Huawei Consumer Business Group (BG)RegionNorth America
LocationMexico City, Mexico
StatusCertified
CertificationCX Standard, CSP
Release6.2
Cert DateApr 2022
Company Name
Huawei Device Co., Ltd.RegionAPAC
LocationXi'an, China
StatusCertified
CertificationCX Standard, CSP
Release6.2
Cert DateJan 2022
Company Name
Orange GuinéeRegionEMEA
LocationConakry, Guinée
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateSep 2022
Company Name
Shanghai Onstar Telematics Company Ltd.RegionAPAC
LocationShanghai, China
StatusApplied
CertificationCX Standard, CSP
Release6.2
Cert DateJun 2021
Company Name
China Mobile Online Service Company Ltd.RegionAPAC
LocationShanghai, China
StatusCertified
CertificationCX Standard, CSP
Release6.2
Cert DateDec 2021
Company Name
Japan Automobile FederationRegionJapan
LocationTokyo, Osaka, Nagoya & Fukuoka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateMar 2022
Company Name
China Mobile Online Services Company Ltd.RegionAPAC
LocationGuizhou, China
StatusCertified
CertificationCX Standard, CSP
Release6.2
Cert DateNov 2021
Entity InfoGuizhou Branch Inbound Call and Customer Complaint Case Handling Program
Company Name
China Mobile Online Services Company Ltd.RegionAPAC
LocationGuangdong, China
StatusCertified
CertificationCX Standard, CSP
Release6.2
Cert DateOct 2021
Entity InfoGuangdong Branch Guangzhou Call Center Tibet Inbound Call Program
Company Name
Orange MaliRegionEMEA
LocationMali, Africa
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateDec 2022
Entity InfoInbound Customer Contact Center Services and Technical Support
Company Name
Orange JordanRegionEMEA
LocationAmman, Jordan
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateNov 2022
Entity InfoCustomer Experience, B2B & B2C
Company Name
Sumitomo Mitsui Card Company, Ltd.RegionJapan
LocationOsaka & Tokyo
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateDec 2021
Company Name
Net One Systems Co., Ltd.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard, CSP
Release7.0
Cert DateNov 2022
Entity InfoeXpert Operation Center
Company Name
Orient Corp.RegionJapan
LocationFujimino
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateOct 2022
Entity InfoTokyo Daiichi Service Center
Company Name
NTT-ME Corp.RegionJapan
LocationTokyo, Saitama & Hokkaido
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateJul 2022
Company Name
SMBC Trust Bank Ltd.RegionJapan
LocationOkinawa & Tokyo
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateFeb 2022
Company Name
Orange Côte d’IvoireRegionEMEA
LocationAbidjan, Côte d'Ivoire
StatusRecertified
CertificationCX Standard, CSP
Release6.0
Cert DateJul 2019
Company Name
SMBC Consumer Finance Co., Ltd.RegionJapan
LocationTokyo & Fukuoka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateOct 2022
Entity InfoGuarantee Center
Company Name
Orange Romania S.A.RegionEMEA
LocationBucharest, Cluj, Galati & Timisoara, Romania
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateMar 2022
Company Name
SMBC Nikko Securities Inc.RegionJapan
LocationTokyo & Osaka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateAug 2021
Company Name
SMBC Consumer Finance Co., Ltd.RegionJapan
LocationTokyo & Osaka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateJul 2022
Company Name
Mizuho Securities Co., Ltd.RegionJapan
LocationTokyo & Osaka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateOct 2022
Entity InfoDirect Channel Management Dept. Retail & Business Banking Division Contact Center
Company Name
KONICA MINOLTA, INC.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateMar 2022
Company Name
JAL Card, Inc.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateJan 2023
Entity InfoContact Center
Company Name
Hitachi Systems, Ltd.RegionJapan
LocationKanagawa & Osaka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateNov 2022
Entity InfoContact Center and BPO Services Division Hitachi Solution Support Center
Company Name
FUJIFILM Service Creative Corp.RegionJapan
LocationYokohama & Osaka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateNov 2021
Company Name
Orange Sénégal & Orange Business Services SénégalRegionEMEA
LocationSenegal, Africa
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateMar 2022
Company Name
Aflac Life Insurance Japan Ltd.RegionJapan
LocationChofu, Kobe, Sendai & Sapporo
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateOct 2022