About COPC Inc.: Creating High-performing Customer Operations Throughout the World

COPC Inc. is a global consulting, training and certification company that helps organizations improve revenue, reduce  costs, and increase customer satisfaction in operations that support the customer experience.  Serving enterprise companies with customer operations in 70 countries, COPC Inc. is committed to improving operational performance and ultimately driving growth and profits for our clients.

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A large telecom provider achieved $53 million return on investment (ROI)


This organization operates more than 80 centers throughout the world, working 24×7 with consumer and business clients. The group was receiving low scores in quality and overall satisfaction, but the company was unsure why and did not know what actions to take to improve their performance.

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