Keeping Your Customers Satisfied to Avoid Churn

In a highly competitive industry like telecommunications, we understand one of your primary concerns is keeping your customers satisfied to avoid churn. Whether driven by price or customer satisfaction, you are tasked with meeting customer expectations at every level of your organization.

Some of our telecom clients:

COPC Inc. works with telecom companies to improve every operational facet of the customer experience to increase customer satisfaction and avoid churn. Through our consulting and training services, we will help you examine how to improve issue resolution, and reduce your cost per subscriber and cost per resolution.

Outside North America, we recognize that each market has its own needs regarding how mobile phones are used for daily activities, such as banking and money transfer. We work with telecom companies all over the world to better manage their call centers to accommodate this ever-changing environment so your customers get the service and support they need.

Orange Contact Centers Achieve COPC Certification

Orange, a provider of convergent fixed and mobile telecom products, has met the qualifications for its Spain, Romania and Madagascar contact centers to be certified based on the COPC Customer Experience (CX) Standard. These three contact centers join other Orange affiliates in Poland, Tunisia, Moldova and Senegal that are certified by COPC Inc. The COPC CX Standard has been used in a variety of Orange’s operations including customer service, technical support, retention, billing and retail in both business-to-business and consumer operations.
Read the press release