Private Training

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Private, On-site Management Training for Your Customer Experience (CX) Operations

In addition to our public classes and online training, we offer the convenience of private training for your management team at a location of your choice–whether at your site or another venue. If you have 10 or more staff members that need training, a private class is ideal for you.[/vc_column_text][divider line_type="No Line"][vc_column_text]COPC Inc. facilitators have over 17 years of practical experience with real-world knowledge of current issues and trends. They will work with your team to generate ideas to motivate employees, create a customer-centric culture, resolve issues and implement best practices to improve the customer experience.[/vc_column_text][divider line_type="No Line"][vc_row_inner text_align="left"][vc_column_inner column_padding="padding-5-percent" column_padding_position="all" background_color="#bbccdd" background_color_opacity="1" width="1/1"][vc_column_text]

Courses available for private training include:

• COPC® Best Practices for Customer Experience (CX) Operations
• COPC® Best Practices for Vendor Management Organizations (VMOs)
• COPC® Customer Journey Mapping Certification
• COPC® High Performance Management Techniques (HPMT) Training
• COPC® Lean Six Sigma for Contact Centers
• COPC® Data Analysis for Contact Centers  APAC only
• COPC® One-Day Workshop - Quality
• COPC® One-Day Workshop - Recruiting, Hiring & Training
• COPC® One-Day Workshop - Workforce Management

[/vc_column_text][divider line_type="No Line"][nectar_btn size="large" button_style="regular" button_color_2="Extra-Color-2" icon_family="none" url="http://go.copc.com/l/413892/2017-10-22/n57x99" text="REQUEST PRIVATE TRAINING"][/vc_column_inner][/vc_row_inner][vc_row_inner top_padding="10" text_align="left"][vc_column_inner column_padding="no-extra-padding" column_padding_position="all" background_color_opacity="1" width="1/1"][divider line_type="No Line"][vc_column_text]Some classes, such as COPC® High Performance Management Techniques, are customized using your operational data. See below for an example of how this particular course would be designed and delivered to your team:[/vc_column_text][vc_column_text][/vc_column_text][/vc_column_inner][/vc_row_inner][divider line_type="No Line"][vc_column_text]

Ready to get started? Contact us today and we will customize a learning solution that’s right for you. 

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MORE INFORMATION

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• Class Listings
• Global Training Brochure

[/vc_column_text][divider line_type="No Line"][divider line_type="No Line"][vc_row_inner text_align="left"][vc_column_inner column_padding="no-extra-padding" column_padding_position="all" background_color_opacity="1" width="1/1"][nectar_btn size="large" button_style="regular" button_color_2="Extra-Color-2" icon_family="none" url="http://go.copc.com/l/413892/2017-10-22/n57x99 " text="REQUEST PRIVATE TRAINING"][/vc_column_inner][/vc_row_inner][vc_column_text]Benefits of COPC Inc. Private Training:

• Training is customized using your data and examples, so you can immediately apply what you learn to your specific operation
• Eliminates travel costs and reduces time away from managing your Customer Experience (CX) operation
• Encourages collaboration and teamwork among those who attend, so they can make an immediate impact after training
• Ensures all key members of your management team are trained in best practices and metrics for managing your operation
• Leverages the experience of COPC Inc. facilitators to generate ideas and specific plans for improvement

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