Class Schedule

Learn More About Our Class Offerings

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesApr 24 - Apr 28, 2023
  • RegionNorth America
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesApr 27 - Apr 28, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practice for Customer Experience Operations
  • DatesMay 8 - May 12, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices in Managing Outsourced Service Operations
  • DatesMay 8 - May 12, 2023
  • RegionNorth America
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Mastering Workforce Management
  • DatesMay 8 - May 12, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesMay 9 - May 11, 2023
  • RegionEMEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesMay 14 - May 18, 2023
  • RegionEMEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesMay 22 - May 23, 2023
  • RegionEMEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices in Managing Outsourced Service Operations
  • DatesMay 22 - May 26, 2023
  • RegionEMEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® High Performance Management Techniques (HPMT) Training
  • DatesMay 22 - May 26, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Lean Six Sigma for Contact Centers – Yellow Belt Training
  • DatesMay 29 - Jun 1, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesMay 29 - Jun 9, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesJun 5 - Jun 9, 2023
  • RegionNorth America
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesJun 13 - Jun 15, 2023
  • RegionNorth America
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesJun 13 - Jun 14, 2023
  • RegionNorth America
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Digital Assisted Customer Experience
  • DatesJun 19 - Jun 21, 2023
  • RegionEMEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesJun 21 - Jun 23, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesJun 26 - Jul 7, 2023
  • RegionEMEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesJun 26 - Jun 30, 2023
  • RegionEMEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesJun 28 - Jun 28, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesJul 3 - Jul 7, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesJul 3 - Jul 14, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesJul 3 - Jul 14, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Vendor Management Organizations
  • DatesJul 24 - Jul 28, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesAug 3 - Aug 4, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Mastering Workforce Management
  • DatesAug 7 - Aug 9, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® High Performance Management Techniques Training
  • DatesAug 13 - Aug 19, 2023
  • RegionEMEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesAug 21 - Aug 25, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesAug 22 - Aug 22, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Vendor Management Organizations
  • DatesSep 11 - Sep 22, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesSep 11 - Sep 15, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Mastering Workforce Management
  • DatesSep 18 - Sep 22, 2023
  • RegionNorth America
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Mastering Workforce Management
  • DatesSep 19 - Sep 21, 2023
  • RegionEMEA
  • Format
    Live Virtual
  • Class Details